PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
LANGUAGES
Timeline

JEFF TANGHE

Canadian Pacific Railway
WINNIPEG,MB
2
Languages
36
years of professional experience

Experienced specialist in shipment management, enhancing operational efficiency through cross-functional team leadership and strategic problem-solving. Proven track record in implementing process improvements that drive performance and reduce turnaround times.

Work History

Specialist Shipment Management Effectiveness

33 Years 3 Months
Canadian Pacific Railway | 06.1990 - 09.2023
  • Led cross-functional teams to enhance operational efficiency and safety protocols.
  • Developed training materials to improve staff onboarding and compliance with industry standards.
  • Analyzed data trends to inform strategic decision-making and optimize resource allocation.
  • Facilitated workshops to promote best practices in safety and operational excellence among employees.
  • a subject matter expert for various applications provided 7 to 24 support and we're closely with information and technology
  • opened tickets with the helpdesk and held meetings with severity one tickets resolution
  • Managed project timelines and deliverables, ensuring alignment with organizational objectives.
  • Mentored junior specialists, fostering skill development and knowledge sharing within the team.
  • Implemented process improvements that reduced turnaround times and minimized errors in operations.
  • Collaborated with stakeholders to align initiatives with company goals, enhancing overall performance outcomes.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Implemented customer feedback system to inform product development.

Sales Associate

3 Years 3 Months
Seven Eleven Retail | 07.1987 - 10.1990
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated cash register, processed transactions accurately, and managed cash handling procedures.
  • Maintained store cleanliness and organization to ensure efficient operations and customer satisfaction.
  • Collaborated with team members to promote sales initiatives and improve overall store performance.
  • Trained new staff on operational procedures, customer service standards, and product knowledge.
  • Monitored inventory levels and restocked shelves to maintain optimal product availability for customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma

Esquimalt High School | Victoria, BC | 01.1986

Skills

Customer relations
Expert problem solving
Analytical thinking
Documentation management
Technical communication
Root-cause analysis
System installations
Technical troubleshooting
Self motivation
Time management
Multitasking

LANGUAGES

English
Full Professional

Timeline

Specialist Shipment Management Effectiveness

Canadian Pacific Railway
06.1990 - 09.2023Read More

Sales Associate

Seven Eleven Retail
07.1987 - 10.1990Read More

Esquimalt High School

High School Diploma
Read More
JEFF TANGHE