Jeff Sneyd
Edmonton,AB
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
24
24
years of professional experience
Work History
District Operations Manager
LA Fitness/Fitness International, LLC
Edmonton
11.2014 - Current
- Ensures that all assigned Clubs within my District provide the industry’s best member experience, exhibit a team driven environment, and achieve financial success
- Major emphasis is to recruit, hire, train and develop a diverse, high performance team of Operations Managers (OMs) that delivers on company goals and reflects its values
- Responsible for communicating and upholding company standards and leading by example for delivering the LA Fitness Service Promise; manage a clean, friendly and well-maintained clubs
- Sets operational goals and priorities for all OM’s and is responsible for attainment of District targets (e.g
- Revenue, profit, turnover and retention) Provide leadership and direction to a portfolio of 3 fitness clubs throughout Edmonton in collaboration with the Corporate Office
- Responsible for vendor management, facility maintenance, financial budgeting, audits, call center supervision and regulatory compliance of all clubs
- Monitor and evaluate vendor performance; research and select competitive suppliers according to which can meet pricing, delivery, quality and volume goals
- Oversee six call center service managers, providing daily coaching and quality assurance to ensure high customer service standards; address all Illinois Better Business Bureau claims
- Assist operations managers in developing and administering each club’s supply budget and monitoring on-hand inventory
- Work closely with AHS health departments to maintain fitness center and swimming pool health compliance
- Conduct audits of employee overtime, hours worked and days off.
General Manager
Riverbend Athletic Club
Edmonton
07.2008 - 01.2014
- Hiring and training staff, maintaining budgets, weekly staff meetings (12 staff, 10 fitness instructors)
- Payroll, opening/closing duties, marketing and club advertising, newsletters, and more
Racquets Director
Royal Glenora Club
Edmonton
09.2007 - 04.2008
Racquets Director
Birmingham Athletic Club
Bloomfield Hills
01.2001 - 01.2007
- Director of all in house squash/tennis programming with over 350 family members.
Education
Bachelor of Arts -
Carleton University
Ottawa, ON04.1994
Skills
- Operational Excellence
- Incident Management
- Vendor Sourcing
Timeline
District Operations Manager
LA Fitness/Fitness International, LLC
11.2014 - Current
General Manager
Riverbend Athletic Club
07.2008 - 01.2014
Racquets Director
Royal Glenora Club
09.2007 - 04.2008
Racquets Director
Birmingham Athletic Club
01.2001 - 01.2007
Bachelor of Arts -
Carleton University
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