Desired Job Title
Manager/Maintenance TechnicianWork Type
Full TimePart TimeContract WorkGig WorkConsultingLocation Preference
On-SiteRemoteHybridLocation: LANGLEY, BC, CA
Open to relocation: Yes
Open To Work
Verified
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Jeff Pfeifer
Plumber/Maint. Tech/Manager
LANGLEY,BC
Work Preference
Summary
Results-driven maintenance manager with a proven track record in operational efficiency and team leadership. Expertise in process improvement and training development enhances team performance while ensuring high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Manager/Maintenance Technician
Crossroads Ent. Ltd
Langley, British Columbia
01.2020 - 06.2026
- Supervised daily operations to ensure efficient workflow and productivity.
- Developed training programs for new staff to enhance team skills and knowledge.
- Coordinated team meetings to discuss project updates and address concerns.
- Implemented process improvements to streamline operational efficiency in tasks.
- Managed inventory levels ensuring timely stock replenishment and organization.
- Facilitated communication between departments to promote collaboration and teamwork.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Allocated responsibilities to team members according to their skill sets. to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted preventative maintenance to minimize downtime and extend equipment lifespan.
- Repaired and replaced faulty components in HVAC, plumbing, and electrical systems.
- Collaborated with team members to troubleshoot issues and develop effective solutions.
- Responded promptly to emergency maintenance requests from various departments.
- Operated hand and power tools to complete repairs.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Maintained accurate records of all maintenance activities performed.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
Education
Plumbing
British Columbia Institute of Technology
Burnaby06-2018
Skills
- Preventive maintenance
- Equipment maintenance
- Technical troubleshooting
- Process improvement
- Compliance management
- Inventory management
- Report generation
- Facilities management
- Customer service
About me
- I enjoy my work and take pride in good results that impact customers and tenants alike.
- Happy to work with others and learn their strengths and communication styles.
- Have lost 16 pounds just by reducing sugar and alcohol intake by over 90%
- Love to play golf when I get a chance
- Enjoy volunteering my time
Timeline
Manager/Maintenance Technician
Crossroads Ent. Ltd
01.2020 - 06.2026
Plumbing
British Columbia Institute of Technology