Jeff Measel
Monterey
Summary
Dynamic and reliable Bellman with a proven track record at Intercontinental Clement Monterey, enhancing guest satisfaction through exceptional service and efficient luggage management. Skilled in hotel operations and safety procedures, I excel in fostering a welcoming atmosphere while promptly addressing guest needs and feedback, ensuring memorable stays and repeat visits.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bellman
Intercontinental Clement Monterey
04.2015 - Current
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
Housekeeping Cleaner
Intercontinental Clement Monterey
04.2015 - 05.2018
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
Education
Monterey High School
Monterey, CA06.1997
Skills
- Team player mentality
- Reliability and punctuality
- Shipping and receiving
- Local directions
- Safety policies and procedures
- Heavy lifting
- Hotel operations
- Guest services
- Training and mentoring
Certification
MCHA awards. Employee of the month a couple times as well.
Timeline
Bellman
Intercontinental Clement Monterey
04.2015 - Current
Housekeeping Cleaner
Intercontinental Clement Monterey
04.2015 - 05.2018
Monterey High School
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