Jeff McNabb
London,ON
Summary
Results-oriented professional with extensive experience in sales and client relationship management. Skilled in territory strategy development and account servicing, consistently achieving high customer satisfaction and retention rates.
Overview
35
35
years of professional experience
Work History
Sales Executive
Lifetouch Canada Inc.
London, ON
07.2020 - 11.2025
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Developed and maintained strong client relationships to drive sales growth.
- Implemented customer feedback processes to improve service delivery and product offerings.
- Conducted market research to identify new sales opportunities and emerging trends.
- Collaborated with marketing team to design promotional materials and campaigns tailored to target demographics.
- Used Salesforce to help with daily strategies, mapping and logging customer interations.
Territory Manager
Lifetouch Canada Inc.
London, ON
01.2011 - 07.2020
- Developed and implemented territory sales strategies to enhance market penetration.
- Cultivated relationships with key clients, increasing customer loyalty and satisfaction.
- Analyzed market trends to identify growth opportunities within assigned region.
- Trained and mentored junior sales representatives, fostering team development and success.
- Oversaw payroll, hiring and all expenses.
- Wellington Catholic 3 year RFP rewarded
- Generated detailed sales reports to inform strategic decision-making and resource allocation.
- Established successful account relationships by building rapport and maintaining consistent communication.
- October 2018 - July 2020 I was the Territory Manager for Oshawa and London territories.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
Territory Manager
Edge Imaging
Kitchener, ON
07.2006 - 01.2011
- Monitored competitor activities, adjusting strategies to maintain competitive advantage.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Bi-weekly Sales Meetings with our Team
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Attended trade shows and industry events to promote company products and services.
- Researched competition activity and used findings to develop sales growth strategies.
- Event Photography
Sales Associate
Jostens Photography
London, ON
08.2000 - 07.2006
- Developed strong customer relationships to enhance service quality and drive repeat business.
- Utilized sales techniques to effectively promote photography packages and increase customer engagement.
- Collaborated with team members to execute promotional events, enhancing brand visibility in the community.?
- Ran School Photography Days at accounts.
- Rebooked accounts one year in advance
- Photography duties - Individual, Class Photos, Proms, Rooftop Photos, etc.
- Organized 4 Annual Jostens Principal Golf Tournaments. Raised money for the Make-A-Wish Foundation
Clubhouse Attendant
Maple Ridge Golf Course
London, ON
03.2000 - 08.2000
- Managed daily operations of clubhouse, ensuring efficient service to all guests.
- Checked clients in for golf
- Ran weekly golf tournaments
- Bartender
- Cooked lunch for golfers
- Cleaned and put away power carts
Salesperson
Sport Chek
London, ON
09.1999 - 08.2000
- Sold athletic foot ware from running shoes, soccer and baseball cleats to hiking attire.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Product Knowledge meetings
Assistant Manager
TransCanada Credit
London, ON
04.1998 - 08.2000
- Enhanced client relationships through personalized service strategies, increasing retention rates and loyalty.
- Loan Officer
- Flipping RVC accounts to Loans
- 2nd Mortgages
- Gained customers from "Buy now, pay later!" promotions with retailers
- Worked on delinquent clients to maximize returns
Warehouse Assistant
Rothmans Benson & Hedges
Calgary, AB
06.1995 - 06.1997
- Summer Student
- Shipping and Receiving
- Implemented inventory control measures, minimizing discrepancies and optimizing stock levels.
- Collaborated with team members to streamline shipping and receiving operations.
- Worked close with Sales Representatives with daily dry and good stock inventory
Pizza Maker
Little Caesars Pizza
London, ON
01.1995 - 01.1997
- Made pizzas and took phone orders
- Operated pizza ovens efficiently, ensuring optimal cooking times for quality results.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Monitored inventory levels, assisting in replenishing supplies as needed for production.
Host/Cashier & Dinner/Salad Bar Attendant
Elias Brothers Big Boy
London, ON
04.1991 - 01.1995
- Welcomed guests and managed seating arrangements to enhance customer experience.
- Coordinated with kitchen staff to ensure timely food delivery and service quality.
- Maintained cleanliness and organization of dining areas to comply with health regulations.
- Trained new hosts on operational procedures and customer service best practices.
Education
Business Administration
Fanshawe College
London, Ontario06-1998
Skills
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Relationship building
- Staff management
- Territory management
- Account servicing
- Customer relationship management
Languages
English
Timeline
Sales Executive
Lifetouch Canada Inc.
07.2020 - 11.2025
Territory Manager
Lifetouch Canada Inc.
01.2011 - 07.2020
Territory Manager
Edge Imaging
07.2006 - 01.2011
Sales Associate
Jostens Photography
08.2000 - 07.2006
Clubhouse Attendant
Maple Ridge Golf Course
03.2000 - 08.2000
Salesperson
Sport Chek
09.1999 - 08.2000
Assistant Manager
TransCanada Credit
04.1998 - 08.2000
Warehouse Assistant
Rothmans Benson & Hedges
06.1995 - 06.1997
Pizza Maker
Little Caesars Pizza
01.1995 - 01.1997
Host/Cashier & Dinner/Salad Bar Attendant
Elias Brothers Big Boy
04.1991 - 01.1995
Business Administration
Fanshawe College