Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic
JEFF MCGRATH

JEFF MCGRATH

Springfield,NB

Summary

Dynamic Senior Manager with a proven track record of driving industry-leading SaaS renewal rates through strategic leadership, risk management and mitigation. Expert in customer lifecycle management and cross-functional collaboration, leveraging data analytics to inform strategy and enhance client retention. Renowned for cultivating trusted relationships and delivering impactful enablement programs that empower high-performing teams.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Manager, Enterprise Renewals

GitLab
03.2023 - Current
  • Orchestrated strategic initiatives and development efforts for GitLab's global renewals organization managing 10 direct reports across Enterprise and commercial sectors in AMER and APJ regions
  • Established and managed a fully remote, high-performing renewals team for Enterprise and Commercial sectors.
  • Established and directed outsourced SMB renewals initiative, orchestrating collaboration of 15 global resources.
  • Achieved renewal rate attainment for 10 consecutive quarters, consistently surpassing annual targets on over $150 million in renewable revenue.
  • Deployed operational infrastructure featuring risk forecasting systems, lifecycle management workflows, and comprehensive cross-functional risk mitigation efforts.

Senior Manager, Global Programs

CGS, Inc
01.2019 - 03.2023
  • Led implementation of strategic insights for partner collaboration within Red Hat Global Channel Renewals Team, driving growth and retention.
  • Drove scale and adoption of renewal insights in channel ecosystem, boosting overall performance.
  • Managed the Renewals Intelligence team to enhance data and reporting processes, leading to increased efficiency and revenue growth.

Commercial Insurance Account Manager

Canadian Accredited Insurance Brokers Association
09.2007 - 01.2018
  • Pioneered consultative insurance sales focused on agriculture, trucking and construction clients.
  • Co-developed comprehensive risk management plans that minimized financial exposure and identified cross-sell opportunities.
  • Cultivated trusted advisor relationships with clients, achieving high renewal rates based on delivered value.

Education

CAIB - Business Administration And Management

Insurance Institute of Canada
12-2010

High School Diploma -

Simonds Regional High School
06-2002

Skills

  • Strategic Leadership: Renewal Strategy & Program Management, Customer Lifecycle Management, Cross-Functional Leadership, Risk Mitigation, Financial Acumen
  • Technical Proficiency: CRM (Salesforce), Customer Success Platforms (eg, Gainsight), Data Analytics, Telemetry Analysis, Content Creation
  • Core Competencies: Negotiation & Conflict Resolution, Client Advocacy, Deep Discovery, Enablement & Training, Team Leadership, Business Development

Affiliations

  • Multimedia Production
  • Hockey Canda Certified Coach
  • Youth in Business Mentor

Accomplishments

  • Delivered 10 straight quarters of target attainment leading the AMER & APJ GEO GitLab Renewals Teams across >150M in renewable revenue

Certification

  • Elevate Leadership Certified
  • Agile Project Leadership
  • Accredited in P&C Risk Management

Timeline

Senior Manager, Enterprise Renewals

GitLab
03.2023 - Current

Senior Manager, Global Programs

CGS, Inc
01.2019 - 03.2023

Commercial Insurance Account Manager

Canadian Accredited Insurance Brokers Association
09.2007 - 01.2018

CAIB - Business Administration And Management

Insurance Institute of Canada

High School Diploma -

Simonds Regional High School

Similar Profiles

CREATE PROFILE
JEFF MCGRATH