Summary
Overview
Work History
Education
Skills
References
Timeline
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Jeffrey Martin

Toronto,ON

Summary

Operations Manager with a proven track record in enhancing processes and reducing costs through effective collaboration with team members and partners. Demonstrates the ability to meet and exceed business targets while maintaining high levels of organization and attention to detail. Expertise in operational and budget management techniques drives successful outcomes.

Overview

11
11
years of professional experience

Work History

Operations Manager

Encore Event Technologies
04.2022 - Current
  • Managed floor operations to deliver exceptional customer service and maintain strong relationships with clients and vendors.
  • Supervised team members through task delegation, scheduling, and timekeeping to ensure operational efficiency.
  • Mentored technicians to uphold high standards of customer service and client satisfaction.
  • Oversaw daily activities of technicians, ensuring timely delivery of equipment and services in optimal condition.
  • Led recruitment, development, and motivation of a skilled team of technicians and operational support staff.
  • Fostered a positive working environment focused on exemplary customer service.
  • Conducted onsite meetings with guests to assess needs and verify proper equipment setup.
  • Reviewed quotes to provide recommendations for cost savings and operational efficiencies.

Technical Service Representative

Encore Event Technologies
04.2019 - 04.2022
  • Set up and installed various types of media equipment, such as LCD projectors, speakers, TVs, video monitors, and cameras.
  • Delivered exceptional customer service while building and maintaining strong client relationships.
  • Demonstrated strong problem-solving skills when dealing with complex technical issues.

Security Supervisor

G4S Security
06.2014 - 08.2016
  • Oversaw daily workflows, schedules, and assignments of security staff across multiple facilities.
  • Conducted incident investigations, authored detailed reports, and recommended security program improvements.
  • Responded swiftly to emergencies by deploying appropriate resources and personnel.
  • Provided continuous coaching, feedback, and development opportunities for security staff.

Education

Advanced College Diploma - Media Arts

Sheridan College Institute of Technology And Advan
Oakville, ON
05-2013

High School Diploma -

Donald A Wilson Secondary School
06-2009

Skills

  • Operational efficiency
  • Team leadership
  • Customer service
  • Project management
  • Equipment maintenance
  • Inventory management
  • Vendor relations
  • Performance evaluation
  • Workforce management
  • Planning and implementation

References

References available upon request.

Timeline

Operations Manager

Encore Event Technologies
04.2022 - Current

Technical Service Representative

Encore Event Technologies
04.2019 - 04.2022

Security Supervisor

G4S Security
06.2014 - 08.2016

Advanced College Diploma - Media Arts

Sheridan College Institute of Technology And Advan

High School Diploma -

Donald A Wilson Secondary School

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Jeffrey Martin