Jeff MacPhee B.Sc.
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
21
21
years of professional experience
Work History
Demand Planner/Purchaser
Master Packaging Inc.
04.2022 - Current
- Communicated demand plans to manufacturing sites to resolve gaps between demand and supply plans.
- Proposed and implemented solutions to improve demand forecast accuracy.
- Ran weekly fill rate reports to highlight potential issues and corresponding solutions.
- Procured and managed inventories to support customer backlog and forecast.
- Provided ad-hoc analytics and operational expertise to drive fact-based inputs into forecasting.
- Participated in sales and operations meetings to assess performance and forecast and formulate necessary corrective actions.
- Reviewed historical sales trends and researched demand drivers to prepare forecast data and develop statistical forecast models.
- Tracked key metrics and developed spreadsheets and data models.
- Tracked key performance indicators to measure success of campaigns.
Production Planner
Master Packaging Inc.
10.2019 - 04.2022
- Employed accurate forecasting to increase efficiency and reduce waste.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Used Print Flow to provide relevant information, evaluations, and planning data for production.
- Created new production processes by analyzing current workflow and coordinating customer orders based on material availability and production capacity.
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Planned and established production schedules and optimized control levels for diversified manufacturing operations.
- Presented updated order and production status reports to sales staff and management.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Monitored workload against supply base to assess capacity constraints and communicate potential risks and imbalances with stakeholders.
Front Line Manager
Master Packaging Inc.
01.2013 - 10.2019
- Deliver positive results for KPI's
- Maintain and monitor production schedules while adhering to assigned budgets
- Maintain high standards of quality during high-volume, fast-paced operations
- Cross-train and coordinate scheduling with team members to ensure seamless production
- Schedule staffing and direct daily work flow
- Plan and implement process changes for improvement
- Maintained crew of 35+ employees
- Pay roll and time keeping duties
- Responsible for progressive disciplinary action with staff
- Perform regular safety, process improvement and quality audits
- Perform monthly performance evaluations with staff
- Lead crew meetings
- Maintain product inventory and coordinate with CSR's to achieve releases and customer requirements
- Present quarterly results to corporate management
- Work with customers to design optimal packaging for product sales
- Perform daily ops meetings to discuss workflow procedures
- Investigated and resolved customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Team Lead
Master Packaging Inc.
01.2011 - 01.2013
- Received and correctly processed both written and verbal instructions, prints and work orders
- Recognized and reported defective material and equipment to shift supervisor
- Prepared reports and communication for senior management and clients
- Initiated operations improvements to improve productivity
- Trained staff on operating procedures and company services
- Provided accurate, specific and timely performance feedback for CSRs
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Investigated and resolved customer inquiries and complaints
- Cross-trained and backed up shift managers.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
Equipment Operator
Master Packaging Inc.
01.2006 - 04.2012
- Frequently diagnosed mechanical problems and determined how to correct them
- Followed and documented maintenance procedures to ensure equipment was in top condition
- Maintained production goals set forth
- Followed safe operating procedures
- Implemented and developed a new set up system to increase production
- Created new layouts to optimize efficiency
- Trained new employees and operators.
Quality Control Technologist
Atlantis Bio Actives Corp
10.2003 - 06.2005
- Performed data analysis and provided recommendations to achieve production standards
- Performed standardized sampling and testing for various processes and steps used to create final products
- Played key role in designing a methodology to increase extraction of active ingredients in a waste stream
- Responsible for calibration and maintenance of diagnostic equipment such as HPLC
- Analyzed samples to ensure production could progress to next stage.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
Education
Bachelor of Science - Chemistry And Psychology
University of Prince Edward Island
Charlottetown05.2002
Skills
- Data Interpretation
- Scenario Planning
- Project Management
- Data Visualization
- Communications management
- Customer Relationship Management
- Data Collection
- Sales Forecasting
- Staff Development
- Time Management
- Supplier Relationship Management
- Supply Chain Optimization
Timeline
Demand Planner/Purchaser
Master Packaging Inc.
04.2022 - Current
Production Planner
Master Packaging Inc.
10.2019 - 04.2022
Front Line Manager
Master Packaging Inc.
01.2013 - 10.2019
Team Lead
Master Packaging Inc.
01.2011 - 01.2013
Equipment Operator
Master Packaging Inc.
01.2006 - 04.2012
Quality Control Technologist
Atlantis Bio Actives Corp
10.2003 - 06.2005
Bachelor of Science - Chemistry And Psychology
University of Prince Edward Island
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