JEFF MACMILLAN

• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Defined, implemented, and revised operational policies and guidelines.
• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Led cross-functional teams for successful completion of projects, resulting in increased productivity.
• Mentored and coached team members to foster productive and engaging work environment.
• Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
• Established and monitored quality assurance standards to achieve operational excellence.
• Led cross-functional teams to address critical operational challenges, fostering collaborative approach that leveraged diverse skills and perspectives.
• Involved in new site development process from design to project completion
• Analyzed customer feedback and identified areas for improvement to drive business success.
• Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities

Ensured compliance with company policies and procedures by conducting regular audits of operational practices at each location within the district.

• Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
• Developed and executed strategic plans for underperforming districts, turning around sales figures.
• Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new guests while retaining current clientele base.
• Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
• Championed a culture of continuous improvement by regularly soliciting feedback from Franchisees and implementing changes based on their suggestions.
• Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.

• Carefully interviewed, selected, trained and supervised staff
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
• Organized special events in the restaurant, including receptions, promotions and corporate luncheons
• Carefully developed a lucrative craft beer menu and strict budget to maximize profits
• Prepared for and executed new menu implementations
• Oversaw a building that had three separate business spaces and managed functions on all floors
• Developed, implemented and managed business plans to promote profitable food and beverage sales
• Skillfully interacted with external vendors to obtain the best quality in pricing and product
• Promoted the business through participation in and sponsorship of community events
• Created a relationship with the Toronto Wolf Pack Rugby club establishing The Brazen Head as the home of the Wolf Pack.

• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
• Led and directed managers on effective methods, operations and procedures in a union environment
• Prepared for and executed new menu implementations across 10 restaurants
• Multi unit management with two reporting General Managers and 8 Floor managers
• Skillfully interacted with external vendors to obtain the best quality in pricing and product
• Conducted timely performance evaluations for all managers
• Developed, implemented and managed business plans to promote profitable food and beverage sales
• Created, costed and priced the Beer, Wine and Liquor menu for all OTG properties at Pearson International Airport.

• Strategically developed effective marketing plans to increase sales and profits while managing costs
• Carefully interviewed, selected, trained and supervised staff
• Recognised and formally acknowledged as creator of a great work place culture
• Actively participated in ongoing customer service programs to build sales and rapport in the community
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
• Led and directed team members on effective methods, operations and procedures
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime
• Maintained a safe working and guest environment to reduce the risk of injury and accidents
• Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
• Created fun team building activities to engage staff in up-selling to meet revenue targets
• Regularly met and exceeded financial target.

• Carefully interviewed, selected, trained and supervised staff
• Correctly calculated inventory and ordered appropriate supplies
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
• Actively participated in ongoing customer service programs to build sales and rapport in the community
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
• Led and directed team members on effective methods, operations and procedures
• Prepared for and executed new menu implementations
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime
• Developed, implemented and managed business plans to promote profitable food and beverage sales
• Conducted timely performance evaluations for all front of house staff
• Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
• Promoted the business through participation in and sponsorship of community events
• Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
• Created fun team building activities to engage staff in up-selling to meet revenue targets.