Summary
Overview
Work History
Education
Skills
Timeline
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Jeff Lawson

London

Summary

Dedicated professional in management with solid background in operations and leadership. Strong experience in material handling and warehouse operations. Skilled in safely maneuvering forklifts, managing inventory, and loading/unloading goods. Recognized for attention to safety protocols and effective communication skills. Known for optimizing business performance through effective team collaboration and strategic planning. Adaptable to changing environments, ensuring consistent achievement of business goals.


Overview

20
20
years of professional experience

Work History

Assistant Store Manager

Walmart
10.2019 - 03.2024
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Assisted in recruiting, hiring and training of team members.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Managed backroom stock flow with many years experience operating power equipment.

Support Manager

Walmart
09.2018 - 10.2019
  • Managed daily operations to ensure smooth functioning of the department managers.
  • Coached employees through day-to-day work and complex problems.
  • Monitored employee and customer interactions to assess quality of service.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Strong experience with power equipment to manage stock flow in all departments.

Department Manager

Walmart
11.2010 - 09.2018
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Managed stock flow of department; strong experience with power equipment and safety protocols.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Sales Associate

Walmart
11.2006 - 11.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Forklift trained to assist in backroom stock flow.

Store Standards Associate

Walmart
08.2004 - 11.2006
  • Upheld company policies and procedures by ensuring compliance with safety and sanitation guidelines throughout the store.
  • Assisted customers with product inquiries, providing knowledgeable guidance for their needs.
  • Promoted a safe shopping environment by promptly addressing spills and hazards in store areas.

Education

BBA - Business And Marketing

Fanshawe College
London, ON

Skills

  • Problem-solving
  • Team leadership
  • Stock management
  • Display setup
  • Operating machinery
  • Customer service and engagement
  • Vast experience with Microsoft and Adobe

Timeline

Assistant Store Manager

Walmart
10.2019 - 03.2024

Support Manager

Walmart
09.2018 - 10.2019

Department Manager

Walmart
11.2010 - 09.2018

Sales Associate

Walmart
11.2006 - 11.2010

Store Standards Associate

Walmart
08.2004 - 11.2006

BBA - Business And Marketing

Fanshawe College

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Jeff Lawson