Jeff Lapensee
Kanata
Summary
Dynamic business owner with a proven track record at Elite Exteriors, excelling in project management and customer relations. Successfully enhanced operational efficiency, leading to increased customer satisfaction and repeat business. Skilled in relationship building and team oversight, fostering a positive workplace culture while managing financial aspects and negotiating contracts for optimal results.
Overview
38
38
years of professional experience
Work History
Owner
Elite Exteriors
05.2015 - Current
- Established operational processes to enhance project efficiency and ensure timely completion.
- Managed vendor relationships, negotiating contracts for materials and services to optimize costs.
- Directed a team of contractors, overseeing daily activities and ensuring compliance with safety regulations.
- Developed marketing strategies that increased brand visibility and customer engagement in local markets.
- Implemented quality control measures, resulting in improved customer satisfaction and reduced rework rates.
- Trained new staff on company policies and best practices, enhancing team performance and productivity.
- Analyzed industry trends to inform business decisions and identify growth opportunities within the market.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Journeyman
Sheet Metal Union
02.1988 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Confederation High School
Ottawa, ON06-1986
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Team oversight
- Staff management
Languages
English
Full Professional
French
Professional Working
Timeline
Owner
Elite Exteriors
05.2015 - Current
Journeyman
Sheet Metal Union
02.1988 - Current
High School Diploma -
Confederation High School