Jeff Joanisse
Toronto,ON
Summary
Results-focused Senior Relationship and Account Manager offering 20+ years of experience and demonstrated record of achievement in sales and customer relations. Set up agreements and manage global customer base with self-motivation and success-driven attitude.
Overview
11
11
years of professional experience
Work History
Global Account Manager, Financial Services
Iron Mountain Information Management
2022.01 - Current
- Oversaw global strategic development and support for our largest Financial Services clients.
- Resolved problems with high-profile clients to maintain relationships and increase trust and retention.
- Kept company in compliance with governance and security standards.
- Maintained and negotiated large contract renewals for the largest Financial and Insurance clients
- Worked in an integrated sales team environment to deliver positive revenue goals
Business Development Executive
Iron Mountain Information Management
2015.01 - 2021.12
- Communicated and conducted strategic meetings directly with our largest Financial Services customers to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry experts to drive growth.
- Developed new proposals, contracts and procedures to solve client challenges and streamline work optimization.
- Identified business development challenges and customer concerns for proactive resolution.
- Consistently exceeded sales targets and was awarded top sales achiever 5 times
Enterprise Program Manager
Iron Mountain Information Management
2013.01 - 2014.12
- Managed the largest client in the company globally.
- Conducted business reviews in each major market to review services in accordance with contract obligations and drive new cost reducing initiatives
- Directed and supported a dedicated team on all aspects of the services along with new sales initiatives and implementations
- Developed various briefings and schedules of program status and acquisition tasks to senior management.
- Developed, monitored and reported internal metrics.
- Formulated plans and recommended strategies for meeting cost, schedule and performance objectives.
Education
BBA - Business And Strategy
Nipissing University
North Bay, ON06.1993
Skills
- Large Account Management
- Business Development
- Customer Engagement
- Team Leadership
- Revenue Growth
- Performance Metrics
- Customer Service
- Contract Management
- Strategic Account Development
Languages
English
Full Professional
Timeline
Global Account Manager, Financial Services
Iron Mountain Information Management
2022.01 - Current
Business Development Executive
Iron Mountain Information Management
2015.01 - 2021.12
Enterprise Program Manager
Iron Mountain Information Management
2013.01 - 2014.12
BBA - Business And Strategy
Nipissing University
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