Jeff Jia
Calgary ,AB
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Business Owner /Installation Manager
E-Clip IT Solutions
08.2012 - Current
- Running Xplore Dealership in Saskatoon SK since 2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managing Marketing Activities
- Managing Inventory Activities
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Resolve all escalated techinical issues
Installation Technician
Redbird Communications
03.2010 - 08.2012
- Installed and configured new equipment and systems according to company standards.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Senior Technical Consultant
Surecomp Inc
01.2006 - 03.2010
- Banking Software System Interfacing - Swift Exchange
- Customer Information System Server Managing - IBM products
- Database Management - Oracle
- Software System Performance Tuning
- Customer Relation Management
Call Center Team Lead
Microsoft
09.2004 - 01.2006
- Handled technical calls for Microsoft OS products
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Escalation point for Technical issues for a team of 15 agents
Education
Bachelor of Science - Software Engineering
University of Saskatchewan
Saskatoon, SK04.2004
Skills
- Managing Scenes
- Software Systems
- Complex Problem-Solving
- Managing Employee Relations
- Installation Tools
Timeline
Business Owner /Installation Manager
E-Clip IT Solutions
08.2012 - Current
Installation Technician
Redbird Communications
03.2010 - 08.2012
Senior Technical Consultant
Surecomp Inc
01.2006 - 03.2010
Call Center Team Lead
Microsoft
09.2004 - 01.2006
Bachelor of Science - Software Engineering
University of Saskatchewan
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