Jeff Irvine

Experienced Insurance Professional with a strong foundation in property and automobile claims assessment, seeking a Claims Examiner position to leverage expertise in reviewing adjuster reports, determining coverage applicability, and ensuring fair claim resolutions while providing exceptional customer service.

• Superior Analytical & Decision-Making Skills in determining coverage, assessing liability, and making sound claims decisions

• Effective Communication when explaining decisions to policyholders and providing direction to adjusters

• Conflict Resolution Expertise with ability to handle difficult conversations professionally and without taking things personally

• Exceptional Attention to Detail with strong organizational skills to manage multiple claims efficiently

• Active Listening & Questioning Skills to thoroughly understand complex claim situations

• Commitment to Professional Development through ongoing CIP certification pursuit

Property Field Adjuster

ClaimsPro LP, Ottawa (Hybrid) | Aug 2023 – Present

· Investigate and assess property damage claims, ensuring fair and accurate settlements

· Create comprehensive adjuster reports with detailed findings, policy applications, and settlement recommendations

· Maintain thorough documentation while ensuring compliance with company policies and industry regulations

Road Adjuster
Lanark Mutual Insurance Company, Perth | 2001 – 2003

• Reviewed independent adjuster reports, assessed coverage and made settlement recommendations
• Determined coverage applicability based on policy wordings and issued claim resolutions
• Conducted on-site inspections for complex property and auto claims across Eastern Ontario
• Managed disputed claims, working collaboratively with legal teams and underwriting

Claims Representative – Telephone & Road Adjuster
Pilot Insurance Company, Smiths Falls & Oshawa | 1997 – 2001

• Analyzed adjuster reports to ensure policy coverage and claim validity
• Investigated and settled auto, accident benefits, property, and liability claims
• Provided clear direction on claim outcomes based on policy interpretation
• Promoted to Road Adjuster due to strong investigative and negotiation skills

Sales & Customer Service Experience | 2003 – 2022

• Developed exceptional interpersonal, negotiation, and customer service skills across various sales roles
• Demonstrated ability to handle difficult conversations and resolve conflicts effectively
• Built expertise in clear communication of complex information to diverse audiences

Licensed Insurance Advisor – Home & Auto

RBC Insurance, Ottawa (Remote) | 2022 – 2023

• Conducted policy reviews and risk assessments, providing expert guidance on home and auto coverage
• Assisted clients with understanding policy terms, endorsements, and claims processes

Business Insurance Program, Algonquin College

• CIP Courses Completed: Principles & Practices, Personal Lines, Automobile, Property, Essentials of Loss Adjusting
• Actively pursuing full Chartered Insurance Professional (CIP) designation, currently eligible for Probationary Licence