Jeff Hyde

• Successfully integrated Carvana Logistics, Postproduction Recon, and Market Ops into our auction facility.
• Increased buyer base and sales conversion for ADESA Clear units.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Managed inventory levels, and conducted corrective action planning to minimize long-term costs.
• Monitored adherence to rules and regulations, effectively preventing violations.
• Taught alertness and security tactics to reduce theft and losses.
• Carried out worker evaluations to provide necessary feedback, and celebrate superior performance.
• Guided management and supervisory staff to promote smooth operations.
• Oversaw safety operations, ensuring compliance with FDA and OSHA regulations.
• Contributed to business growth during the company's shift to online platforms.
• Enhanced operational standards by setting exemplary conduct for colleagues.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Resolved customer complaints quickly, while maintaining high quality standards of service delivery.

Responsible for overseeing all operations from Gate to Gavel

• In charge of coordinating staff and overseeing day-to-day operations
• Promote, develop and train Managers within the auction departments by company standards and guidelines
• Effectively lead and motivate team to ensure customer service levels are met and create operational excellence through consistent training and goal setting
• Hold quarterly all employee meetings to promote engagement, morale, safety and give high level updates on auction progress
• Partner with General Manager to monitor and control actual to budgeted payroll hours while maintaining proper staffing
• Key member of the bargaining committee between ADESA and Teamsters Local 495 with a favorable contract for ADESA
• Establish high level relationships with key customers Capital One, Well Fargo, Santander, GM, and Toyota built in trust through communication and follow up on any concerns
• Monitor and control facility, vehicles, property and equipment for cleanliness, proper maintenance and safety
• Promote a safe and efficient workplace through training and leading by example
• Assisted the PACE team in LA to completely reorganize the lot flow and how we process units
• Traveled to sister auctions at the request of RVP and GM's to assist with shop and operational concerns
• Coordinated converting 90+ temporary workers into full time employees in order to reduce contract labor expense
• Oversee the remodel of the ADESA LA and construction of Riverside Recon Center, creating flow enhancements, environmental enhancements and related changes to increase the level of customer experience.

Responsible for overseeing all shops, security and lot operations

• Worked with  department managers to ensure our customers needs for sale numbers were met and ready for sale day using AMS and V-trace 
• Ensure all employees had proper PPE to work safely and effectively 
• Utilize Auction Trac to scan vehicle locations nightly to improve customer service experience
• Held daily meetings with employees to plan efficient lot movement and reduce the need for temporary workers  
• Resolve all customer and employee related issues maintaining excellent service and positive morale
• Established and built relationships with customers to ensure the highest level of satisfaction with auction performance.

Oversaw operations for all captive and manufacturer accounts, supervising 40+ employees on 3 separate lots 

• From initial transport through mechanical and title work, ensured sale readiness of 1,000+ vehicles weekly and accurate and timely posting of auction charges and disbursement of customer payments ensuring all contractual guidelines were met
• Developed operational workflow processes for  new factory accounts in conjunction with customer requirements and corporate best-practices. 
• Earned Auction Achievement Award from Enterprise in 2015 and 2016, Auction of the Year for Capital One in 2014 and 2015, Ally - Smart Lane Best Sales Results West Region for all 4 quarters in 2015 and 2016 
•  Received a grade of Superior on all Compliance Audits.

Directed the Managers of the Mechanic, Body and Detail shop 

• Maintained a safe productive work environment for employees 
• Reviewed financial statements with direct reports to ensure proper profit margins were met
• Worked with customers to ensure all SLA's were met, built strong relationships with customers 
• Walked sale units with customers to ensure quality standards were met
• Implemented and utilized V-trace to track all repairs and insure all posting were completed, track payroll production to insure accuracy
• Implemented PRIDE along with the corporate team to achieve streamline operations and improve efficiencies
• Maintained shop inventory's to ensure supplies needed were on hand and accurate
• Assisted Regional Recon Manager in setting up the Mechanic, Body and Detail shops during the construction of ADESA Las Vegas and returned to evaluate and make recommendations for improvement of operations when site was up and running
• Held regular meetings with direct reports to ensure we met all deadlines and communicated with all management team with issues or concerns