JEFF HUNT
Hamilton,Canada
Summary
Experienced manager in the hospitality industry. Well versed in P&L and financial statements. Excels at achieving labour and COGS targets to maximize profitability. Excellent at building and maintaining business relationships, team retention and positive guest experiences. Very strong leadership skills. Motivated to succeed with an efficient and adaptive work ethic.
Overview
1
1
Certification
17
17
years of professional experience
Work History
General Manager
Tortoise Restaurant Group
Hamilton, Canada
05.2021 - Current
- Spearhead operational excellence across multiple Turtle Jack's and Coop Wicked Chicken locations, elevating brand standards and performance metrics.
- Deliver comprehensive financial reports and strategic growth to head office personnel and franchisees.
- Cultivated supplier relationships to secure high-quality liquor and operational supplies, directly enhancing customer experience.
- Trained and guided new hires, controlling operational expenses and optimizing team performance through effective onboarding.
- Execute employee terminations with precision, ensuring compliance with company policies and standards.
- Built strong relationships with guests and vendors while leading weekly inventory assessments to ensure stock accuracy and operational efficiency.
- Resolved guest concerns promptly, transforming feedback into opportunities for improved service experiences.
General Manager/Baci Ristorante
Carmens Group
Stoney Creek, Canada
09.2016 - 11.2018
- Managed comprehensive restaurant functions, optimizing workflows to enhance team performance during peak hours.
- Directed hiring and training processes, implementing performance reviews to cultivate a culture of excellence.
- Established and executed SOPs while securing customized event bookings for diverse clients, enhancing service delivery.
- Streamlined beverage procurement for restaurant and hotel events, enhancing guest satisfaction through prompt service.
- Coordinated with marketing to enhance social media initiatives, presenting weekly financial and labour insights to executives.
Front of House Manager
Boston Pizza-Kingpin Bowlounge
Kitchener, Canada
01.2014 - 01.2016
- Transformed the guest experience at the largest Boston Pizza in Canada by leading a dynamic front of house team.
- Managed Kingpin facility operations, league play, corporate events, and open bowling to ensure seamless guest experiences.
- Resolved guest inquiries promptly to enhance overall customer satisfaction. swiftly, fostering a culture of responsiveness that elevated service standards.
- Executed full recruitment cycle, hiring and training staff to build a high-performing team aligned with service standards.
- Designed dynamic weekly schedules for bartenders and lane servers, optimizing staff availability and service flow.
- Diligently managed labour costs, resulting in precise payroll processing that enhanced employee trust and satisfaction.
- Collaborated in operations meetings to align strategies and enhance operational efficiency. with company president in the General Manager's absence and perform opening, closing and cash handling duties.
- Curated beverage selection through weekly inventory assessments, maximizing quality and minimizing waste to enhance guest satisfaction.
- Oversaw daily operations to ensure efficiency and guest satisfaction. for the highest revenue generating concessions at the 2015 & 2016 Canadian Open pro golf tournaments.
Assistant Manager - Service and Production Departments
McDonalds
Burlington, Canada
01.2012 - 01.2014
- Crafted intricate weekly schedules for 75 team members, ensuring optimal coverage for operational demands.
- Championed orientation initiatives, enhancing teamwork and collaboration among diverse market stakeholders in Burlington and Waterdown.
- Achieved labour and food cost targets consistently, optimizing operations to enhance overall profitability.
- Managed and tracked line items on P&L statement, ensuring financial transparency and accuracy.
- Spearheaded training initiatives for junior managers and crew trainers, igniting a culture of continuous learning and growth.
- Facilitated comprehensive employee evaluations, aligning individual goals with organizational objectives to enhance productivity.
- Championed orientation initiatives, fostering teamwork and collaboration among diverse market stakeholders in Burlington and Waterdown.
- Orchestrated inventory processes, resolving challenges to maintain seamless operations and improve supply flow.
- Executed interviews with candidates to assess qualifications and fit for roles., selecting top candidates through strategic assessments and collaborative discussions.
Beverage Manager
Jack Astors Bar and Grill
Ancaster, Canada
01.2010 - 01.2012
- Managed beverage procurement and supervision of bar operations, enhancing training and service protocols.
- Managed beverage procurement and bar operations, improving training and service protocols for staff.
- Nurtured strong rapport with guests, enhancing satisfaction through personalized communication and attention.
- Built strong rapport with guests, increasing satisfaction through personalized communication and attention.
- Coordinated bar and cocktail department schedules, aligning staffing with peak service hours to maximize service efficiency.
- Coordinated and hosted various events including annual charity flair fundraising competitions.
Education
O.S.S.D. -
Ancaster High School
Stoney CreekHonours Bachelor of Arts - Kinesiology program
McMaster University
Hamilton, ONSkills
- Financial Planning and Strategy
- Budget Management
- Operational Compliance
- Resource Management
- Team Development
- Leadership and Mentoring
- Team and Customer Relations
Certification
- First Aid and CPR level C
- Smart Serve and Safe Food Handlers
- Transportation of Dangerous Goods
- Black-belt of Butoku Kai Martial Arts
Timeline
General Manager
Tortoise Restaurant Group
05.2021 - Current
General Manager/Baci Ristorante
Carmens Group
09.2016 - 11.2018
Front of House Manager
Boston Pizza-Kingpin Bowlounge
01.2014 - 01.2016
Assistant Manager - Service and Production Departments
McDonalds
01.2012 - 01.2014
Beverage Manager
Jack Astors Bar and Grill
01.2010 - 01.2012
O.S.S.D. -
Ancaster High School
Honours Bachelor of Arts - Kinesiology program
McMaster University