Jeff Hartle
Mississauga,ON
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
32
32
years of professional experience
Work History
Manager of Culinary and Beverage Development
St. Louis Franchise Ltd.
09.2013 - 09.2023
- Created new and exciting food and beverage offerings for 75+ location company.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Used industry expertise and analytical nature to improve current operational procedures.
- Opened new locations and trained new employees, managera and franchisees.
Assistant/Kitchen/General Manager
NewGen Restaurant Services Inc.
06.1991 - 06.2013
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Collaborated with cross-functional teams to develop innovative solutions.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Advanced Diploma - Professional Cooking
Southern Alberta Institute of Technology
Calgary, AB05.1991
Skills
- Contract Management
- Staff Development
- Operations Management
- Strategic Planning
- Financial Management
- Performance Management
- Negotiation
- Business Development
- Project Management
- Brand Management
- Staff Management
- Team Leadership
Languages
English
Professional Working
Timeline
Manager of Culinary and Beverage Development
St. Louis Franchise Ltd.
09.2013 - 09.2023
Assistant/Kitchen/General Manager
NewGen Restaurant Services Inc.
06.1991 - 06.2013
Advanced Diploma - Professional Cooking
Southern Alberta Institute of Technology
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