Jeff Gray
Summary
Highly experienced and dedicated professional with a proven track record of success in the grocery retail industry spanning over 30 years. Adept at overseeing all aspects of store operations, from inventory management and vendor relations to team leadership and customer service. Demonstrated ability to drive sales, optimize profitability, and ensure operational efficiency. Skilled in fostering a positive work environment, leading diverse teams, and implementing strategic initiatives to enhance overall business performance. Proven expertise in customer engagement, merchandising, and creating a welcoming shopping experience. Seeking a challenging leadership role where extensive industry knowledge and leadership skills can contribute to the success of a dynamic grocery retail organization.
Overview
13
13
years of professional experience
Work History
Night Crew Chief
Loblaws
01.2024 - Current
- Contributed to increased sales performance by effectively managing promotional displays and signage during overnight shifts.
- Optimized workflow efficiency with strategic delegation of tasks among team members based on individual strengths.
- Reduced inventory discrepancies by conducting thorough audits and maintaining accurate records.
- Facilitated clear communication between night crew members and day staff, ensuring seamless handover of responsibilities each morning.
- Monitored product expiration dates diligently, rotating stock to ensure freshness while minimizing losses due to spoilage or returns.
- Maintained a clean and organized store environment through meticulous attention to detail and consistent oversight.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Dairy Clerk
Loblaw
08.2023 - Current
- Improved customer satisfaction by providing friendly and efficient service in the dairy department.
- Assisted in maintaining a clean and organized dairy department, ensuring optimal product freshness.
- Collaborated with team members to effectively stock and display dairy products for increased sales.
- Reduced waste by monitoring expiration dates and promptly rotating perishable items.
Grocery Manager
Loblaw
11.2011 - Current
- Maximized sales performance with effective inventory management and stock rotation practices.
- Managed grocery department operations, ensuring a clean and organized store environment.
- Implemented successful promotional campaigns to increase sales and drive customer engagement.
- Collaborated with store management to optimize overall store performance and meet company goals.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Education
High School Diploma -
Guelph Collegiate Vocational Institute
06.1994
Skills
- Product Ordering
- Freshness Control
- Sanitation Standards
- Product Merchandising
- Task Delegation
- Customer Interaction
- Product Stocking
- Organizational skills
- Physical stamina
- Quality control
- Adaptability and flexibility
- Reliability and punctuality
Languages
English
Full Professional
Education
Guelph, ON
Timeline
Night Crew Chief
Loblaws
01.2024 - Current
Dairy Clerk
Loblaw
08.2023 - Current
Grocery Manager
Loblaw
11.2011 - Current
High School Diploma -
Guelph Collegiate Vocational Institute
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