Jeff Gorrill
Hamilton,ON
Summary
Professional and experienced problem solver with focus on diagnosing and resolving complex issues. Adept at team collaboration, adapting to changing needs, and achieving results. Strong analytical skills, technical troubleshooting abilities, and effective communication. Reliable and flexible, ensuring seamless operations and effective solutions. History and future in specialized education geared to professional development within field of employment.
Overview
9
9
years of professional experience
Work History
Field Education Troubleshooter
Quality Allied Elevator
02.2022 - Current
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
- Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
- Served as a subject matter expert on key technologies, assisting colleagues with challenging technical problems on over 2000 units of varying type and manufacture.
- Streamlined troubleshooting processes for increased productivity and reduced downtime.
- Conducted detailed investigations into system malfunctions, ensuring accurate identification of underlying causes for swift remediation efforts.
- Arranged development and delivery of updated training for staff.
- Developed and coordinated training to maintain access to high-quality training materials.
- Contributed to development of comprehensive employee training courses.
Elevating Device Mechanic
Quality Allied Elevator
08.2015 - 02.2022
- Performed full equipment modernization replacing all components with new state-of-the art equipment.
- Retrofitted and interfaced new control and peripheral equipment to antiquated systems to increase efficiency, safety, and reliability.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance tasks to reduce service calls and downtime for customers and unexpected expenses for company.
- Maintained safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Disassembled defective parts to make proper repairs.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Educator
Durham College Whitby Campus
01.2019 - 04.2021
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Implemented classroom management techniques that fostered positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Developed and implemented engaging lesson plans to keep learner attention.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
Education
Elevating Devices (START Program)
Durham College Whitby Campus
Whitby, ON04.2017
Skills
- Network Troubleshooting
- Hardware troubleshooting
- Remote Support
- Maintenance Scheduling
- Hardware Repair
- Time Management
- Attention to Detail
- Multitasking
- Effective Communication
- Self Motivation
Timeline
Field Education Troubleshooter
Quality Allied Elevator
02.2022 - Current
Educator
Durham College Whitby Campus
01.2019 - 04.2021
Elevating Device Mechanic
Quality Allied Elevator
08.2015 - 02.2022
Elevating Devices (START Program)
Durham College Whitby Campus
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