Summary
Overview
Work History
Education
Timeline
GeneralManager

JEFF GILBERT

Kelowna,British Columbia

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

General Manager

GREAT PLAINS FORD / GREAT PLAINS MOTOR SPORTS
04.2021 - Current
  • Trained, coached and mentored staff to support smooth adoption of new customer first program.
  • Drove year-over-year business growth by 75% while leading operations, strategic vision and long-range planning.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.

Automotive Dealership Consultant

JSG AUTOMOTIVE CONSULTING LTD.
07.2016 - 03.2021
  • Successfully implemented many process and procedures into Dealerships to enhance their overall profitability.
  • Worked the the Finance Managers to raise backend profits and structuring deal to obtain a better approval percentage.
  • Trained Sales staff and Management to perform to their highest potential.
  • Work with Dealers and General Managers to keep their staff focused and constantly improving.

Director of Operations

SKAHA FORD/ PENTICTON KIA
06.2013 - 07.2016
  • Increased sales volume by 50% while doubling dealerships bottom lines.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Established personnel performance metrics to encourage efforts toward common goals.
  • Hired and directed teams to achieve daily and long-term operations and business goals.
  • Covered for Finance Managers for holidays and days off.

General Manager

KELOWNA CHRYSLER
12.2009 - 06.2013
  • Increased profitability by 25% while becoming the number 1 performing dealership in Canada compared to Chryslers volume target at 220%.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.



General Sales Manager

OKANAGAN DODGE
03.2004 - 12.2009
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

SALES MANAGER

EASTSIDE DODGE
03.2001 - 03.2004
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Supervised sales team of 24 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
  • Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets

Education

Bachelor of Arts - Sales And Marketing Education

Fanshaw College
London, ON

Timeline

General Manager

GREAT PLAINS FORD / GREAT PLAINS MOTOR SPORTS
04.2021 - Current

Automotive Dealership Consultant

JSG AUTOMOTIVE CONSULTING LTD.
07.2016 - 03.2021

Director of Operations

SKAHA FORD/ PENTICTON KIA
06.2013 - 07.2016

General Manager

KELOWNA CHRYSLER
12.2009 - 06.2013

General Sales Manager

OKANAGAN DODGE
03.2004 - 12.2009

SALES MANAGER

EASTSIDE DODGE
03.2001 - 03.2004

Bachelor of Arts - Sales And Marketing Education

Fanshaw College

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JEFF GILBERT