Summary
Overview
Work History
Education
Skills
Timeline
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Jeff Gilbert

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

17
17
years of professional experience

Work History

General Manager

Brewsters Brewing Company/Beer Revolution
08.2014 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant General Manager

Chop Steakhouse & Bar
09.2013 - 08.2014
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Reported issues to higher management with great detail.
  • Mentored and motivated team members to achieve challenging business goals.

Shift Lead Manager

Beer Bistro
05.2006 - 08.2013
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Delegated high volumes of work to empower team, build trust, and assist with professional development.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Excelled in every store position and regularly backed up front-line staff.

Education

Red Seal - Culinary Program

George Brown College
Toronto, ON

Leadership Coaching
Jennifer Purnfuss B.A LL.B ORSC

Smart Serve

AGCO

Pro Serve

AGLC
Edmonton, AB

WHIMIS Trained

Skills

  • Staffing
  • Safety Protocols
  • Staff Management
  • Staff Motivation
  • Recruitment
  • Event Management
  • Budget Administration
  • Packaging and Sanitation
  • Customer Experience
  • Networking Abilities
  • Profit and Loss
  • Sales Planning and Implementation
  • Supervision and Training
  • Human Resources Leadership
  • Performance Improvement
  • Facility Management
  • Inventory Control
  • Vendor Partnerships
  • Communication Skills
  • Financial Document Control
  • Purchasing
  • Total Quality Management
  • Budgeting and Cost Control
  • Labor Cost Controls
  • Problem Resolution
  • Safety Assurance
  • Negotiation
  • Food Preparation and Safety
  • Operations Management
  • Staff Training
  • Training and Development
  • Project Management
  • Sales Promotion
  • Administrative Skills
  • Coaching and Mentoring
  • Time Management
  • Matrix Management
  • Troubleshooting Expertise
  • Purchasing and Planning
  • Leadership
  • Profit and Loss Accountability
  • Data Review

Timeline

General Manager

Brewsters Brewing Company/Beer Revolution
08.2014 - Current

Assistant General Manager

Chop Steakhouse & Bar
09.2013 - 08.2014

Shift Lead Manager

Beer Bistro
05.2006 - 08.2013

Red Seal - Culinary Program

George Brown College

Leadership Coaching

Smart Serve

AGCO

Pro Serve

AGLC

WHIMIS Trained

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Jeff Gilbert