Jeff DaSilva

• Organized trips for individual, family and business travelers.
• Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
• Collaborated with team members to optimize travel recommendations and share industry knowledge.
• Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.

• Guided groups of up to 15 people on scheduled tours.
• Provided an authentic guided Safari experience
• Answered questions, pointed out important features and offered further details about special wildlife to educate visitors.
• Established positive relationships with tour members through fun and engaging conversation.
• Utilized props, pictures and sounds to get guests engaged

• Fed and watered animals to provide necessary nutrients and keep pets healthy.
• Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
• Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
• Kept animals clean and free of contaminants to promote optimal health.
• Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.

Co creator of Safari West Live, a show built for kids in hospitals and schools who were not able to physically come to property. I was responsible for the content and outline of the show as well as being a presenter.

• Tailored communication style to suit diverse audiences, facilitating understanding across age groups and cultural backgrounds.
• Improved show production quality by working closely with technical staff to fine-tune audiovisual elements.
• Enhanced viewer experience by delivering engaging commentary during live events and special programming.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, setting up for an incoming shift
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.