Jeff Croley
Windsor,ON
Summary
Dedicated Mental Health Case Manager with expertise in individualized care planning, effective communication, and therapeutic alliance building. Proven ability to assess client needs and coordinate comprehensive support services.
Overview
25
25
years of professional experience
Work History
Mental Health Case Manager
Canadian Mental Health Association Windsor-Essex
Windsor
08.2007 - Current
- Assessed client needs and developed tailored care plans for individuals.
- Coordinated services between clients and community resources effectively.
- Collaborated with healthcare professionals to ensure comprehensive client support.
- Educated clients about mental health resources and self-care practices.
- Assisted clients in navigating various systems such as housing, employment, education.
Mental Health Community Support Worker
Delta Advocates For Community Mental Health
Delta, British Columbia
09.2003 - 04.2007
- Provided emotional support to clients experiencing mental health challenges.
- Educated clients on coping strategies and self-care techniques.
- Advocated for client needs within community service systems.
- Assisted clients in developing life skills and independent living abilities.
Supported Housing Case Manager
Canadian Mental Health Association-Richmond Branch
Richmond, British Columbia
03.2001 - 06.2003
- Assisted clients in navigating housing applications and resources.
- Coordinated with community services to secure stable housing for individuals.
- Developed personalized housing plans based on client needs and goals.
- Facilitated workshops on tenant rights and responsibilities for clients.
Education
Bachelor of Arts - Psychology
University of Windsor
Windsor, ON06-1992
Skills
- Cutural Competence
- Effective communication with clients, team members, and community partners
- Individualized care planning
- Counseling and coaching
- Mental Health Laws Understanding
- Therapeutic alliance building
- Accurate, timely documetation to standards
Attributes
- Personable individual, good oral and written communicator, have attended many workshops and seminar training sessions on conflict management, cultural competence, client safety and clinical skills.
Timeline
Mental Health Case Manager
Canadian Mental Health Association Windsor-Essex
08.2007 - Current
Mental Health Community Support Worker
Delta Advocates For Community Mental Health
09.2003 - 04.2007
Supported Housing Case Manager
Canadian Mental Health Association-Richmond Branch
03.2001 - 06.2003
Bachelor of Arts - Psychology
University of Windsor