Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

JEFF CHIGBO

Brampton,ON

Summary

Reliable Security Officer who is willing to go to any length to create a safe environment for patients and staff. Adept at performing rounds as scheduled assisting others in hospital activities and screening potential visitors. Specializes in maintaining hospital security protocols and taking the proper steps in an emergency. Security Officer equipped with excellent memory and awareness of surrounding people, events and facilities. Exercises sound of judgement during crisis and emergency situations. Exceptional eye for detail. Strong sense of dedication to staff and patients. Responsible employee who never misses a scheduled shift. Excellent ability to be part of a professional team. Able to work with doctors nurses and staff. Reliable employee who is willing to work as many shifts per week as needed.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Loss Prevention Investigator

CNSS Security
10.2020 - 06.2023
  • Maintaining safe and secure environment for customers and employees by patrolling and monitoring premises and personnel
  • Ability to stand or foot patrol for 8 hours
  • Ability to blend into environments and carry out duties discreetly
  • Ability to escort trespassers away from client premises
  • Defuse potentially volatile situations and intervene when necessary
  • Complete incident reports and required documentation for all security incidents
  • Escalate emergency situations to law enforcement as needed
  • Providing great customer service to clients, tenants, and patrons
  • Identify, monitor and approach subjects who may have unpaid merchandise
  • Document theft and other security violations
  • Ability to respond well to emergency situations
  • Ability to work without close supervision

Security Officer

Paladin Security, Credit Valley Hospital, Trillium Health
02.2019 - 09.2020
  • Partners)
  • Patrol assigned area on foot, as assigned, to ensure personal, building, and equipment security
  • Watch for and report irregularities by completing investigations and incident reports, such as security breaches, facility and safety hazards, and emergency situations; contact emergency responders, such as police, fire, and/ or ambulance personnel, as required
  • Utilize two-way radio and computer applications for communicating site activities
  • Sustain effective relationship with key stakeholders and provide specialized security services by enforcing Hospital's rules and regulations when required
  • Offer support to any person in need such as providing good customer service when providing a security presence, such as providing direction on college campus, responding to emergency situation involving violent individuals and injuries
  • Perform miscellaneous job-related duties as assigned
  • Excellent customer service skills and able to work with people who are under stress or in need of medical assistance
  • Monitor CCTV, access control & alarm systems from the security office
  • Performed administrative duties, routine duties and special duties
  • Respond to all emergency response needs
  • Assist hospital personnel, patients and visitors as required
  • Ability to work days, nights, weekends, holidays to assist team
  • Testify in court concerning any criminal or civil case.

Loss Prevention Officer

Marshal Security, Shoppers
02.2018 - 01.2019
  • Drug Mart
  • Investigate and detect client, employee and customer loss activity
  • Apprehend customers involved in theft or fraudulent activities that could result in a loss to client assets
  • Ensure arrest and detainment procedures are followed
  • Patrol client sites to ensure the security of business properties, employees and equipment against theft, fraud, fire, flood, vandalism or criminal activity
  • Effectively utilize CCTV and Electronic Article Surveillance (EAS) systems
  • Maintain an open channel of communication with store management and all associates
  • Assist management in implementing and maintaining loss prevention awareness programs at client sites
  • Enforce the regulations and policies of our customers’ establishments
  • Promote safety and adhere to client site emergency procedures
  • Write reports of all incidents that occur on customer sites
  • Collaborate with local police and law-enforcement
  • Have knowledge of, and ensure strict compliance with the law and company policies concerning apprehensions, search and seizure, and the preservation of evidence
  • Testify in court concerning any criminal or civil case
  • Maintain a professional attitude with sincerity and integrity
  • Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines
  • Requires general operating knowledge of retail security camera equipment
  • Must be able to stand/walk sales floor for entire scheduled shift.

Team Lead Supervisor

DSV Solutions Inc
01.2016 - 02.2017
  • Manage a team of warehouse personnel and truck drivers ensuring safety is first priority
  • Responsible for the recruitment, payroll submission and performance management of team members
  • Ensure work schedules and demands are aligned in a way that business priorities are met
  • Organize and track team training qualifications and requirements
  • Leads department operations to meet specific company SLAs (service level agreements) in addition to meeting or exceeding engineered metrics
  • Leads a team of ~10-30 people
  • Engages in and at times leads training, team building, meetings and personal development
  • Acts as a coach to Warehouse Associates and plays a hands-on roll in their development
  • They actively develop
  • Warehouse Associates through vision and goals, coaching and feedback to support in building our internal talent pipeline
  • Manages the day to day staffing needs of their department
  • Collaborates with the Warehouse Operations Managers to communicate forecasted workload to the team and is responsible for daily opening and closing duties
  • Enrolls Associates in maintaining a safe work environment through our safety program
  • Stays on top of internal company communication and filter relevant information to team
  • Manages Warehouse Associate performance including but not limited to UPH, attendance, vacation and documentation
  • 2+ years' experience working in a Warehouse/Distribution Centre
  • Direct experience with distribution centre processes required (receiving, picking, packing, shipping, returns, value added processing and sub-assembly)
  • Strong customer orientation and problem solving skills
  • Proven ability to delegate tasks and prioritize work
  • Certification operating materials handling equipment (MHE) is considered an asset (i.e
  • Counter balance & reach truck)
  • Excellent understanding of warehouse operations and cost structures
  • Knowledge of and compliance with health and safety standards
  • Experienced in warehouse software such as; SAP,U2010 & MS Excel
  • CSS Security

Education

College diploma - Fire Science

Lambton College
Sarnia, ON

Skills

  • Microsoft Office excel (10 years)
  • Microsoft Word (10 years)
  • Perspective (Incident Report Writing) (4 years)
  • Security
  • Excel
  • Word
  • Typing

Certification

Security Guard License January 2018 to Present Use of Force January 2019 to Present First Aid & CPR Level C June 2017 to Present Forklift Operator January 2014 to Present Certified in the following below; Counter Balance Raymond Reach (Forward & Reverse) Dock Stocker

Additional Information

  • Willing to relocate: Anywhere

Timeline

Loss Prevention Investigator

CNSS Security
10.2020 - 06.2023

Security Officer

Paladin Security, Credit Valley Hospital, Trillium Health
02.2019 - 09.2020

Loss Prevention Officer

Marshal Security, Shoppers
02.2018 - 01.2019

Team Lead Supervisor

DSV Solutions Inc
01.2016 - 02.2017

College diploma - Fire Science

Lambton College

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JEFF CHIGBO