Jeff Chang
West Covina
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Kijung Hospitality
Temple City
10.2016 - 03.2025
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
Trainer Assistant
Self-employeed
Los Angeles
04.2014 - 05.2016
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Prepared reports summarizing progress of trainees throughout their course duration.
- Monitored, evaluated and recorded training activities or program effectiveness.
Education
High School Diploma -
John Francis Polytechnic
San Fernando Valley06-2013
Skills
- Employee training
- Performance evaluation
- Customer service
- Coaching techniques
- Operational management
- Time management
- Communication skills
- Problem solving
- Employee performance evaluation
- Professionalism
Certification
- NASM Certified
- CPR/AED Certified
- Currently studying for nutrition certification
Languages
English
Professional
Korean
Professional
Accomplishments
- 2 years of assisting in junior fitness class for self employed fitness trainer back in 2014-2016
- 14 years of personal gym experience
Timeline
Assistant Manager
Kijung Hospitality
10.2016 - 03.2025
Trainer Assistant
Self-employeed
04.2014 - 05.2016
High School Diploma -
John Francis Polytechnic
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