Jeff Brown
Condor,ON
Summary
As a highly skilled and driven leader, I bring over 25 years of expertise in hotel operations and small business ownership to every role. Adept at embracing new challenges and taking calculated risks, also committed to delivering exceptional customer satisfaction. By implementing a "make it happen" mindset, customer expectations are always met.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
Self Employed
07.2016 - 03.2020
- Owner and operator of TB5 Vending.
- Established end-to-end business processes to maintain proficiency and profitability.
- Scouted, placed and maintained vending machines in profitable locations throughout the GTA.
- TB5 Vending was sold in 2020 for profit.
- Rideshare owner and operator, provided clients with clean, safe, and efficient transportation to destinations, while maintaining overall higher than average driver rating.
Guest Services Manager
The Westin Harbour Castle Hotel
11.2004 - 06.2016
- Directly managed team of 60 associates in a mix of union and non-unionized environments
- Ensured exceptional customer service and exceeded guest expectations
- Acted as the Manager on Duty and responsible for overall operation of hotel during shift
- Responsible for scheduling, payroll, night audit and overall departmental productivity.
- Motivated associates to increase revenue through lucrative up-sell programs.
- Continually recruit new talent. and develop new training programs.
- Possessed extensive knowledge of Property Management Systems (PMS) and reservation systems
Assistant Front Office Manager
The Holiday Inn Hotel & Suites
07.2003 - 11.2004
- Leading team of 20 dedicated associates in creating in welcoming environment for all guests from arrival to departure.
- Serve as Manager on Duty and responsible for overall operation of hotel during shift.
- Departmental scheduling. Night Audit Experienced. Talent Recruitment.
- Compile all Guest Service Tracking Scores and comments to create action plans for all departments.
- Developed Service Excellence program and coach team members.
Food & Beverage Supervisor
The Holiday Inn Hotel & Suites
07.2002 - 07.2003
- Lead Food & Beverage team in nightly service, while simultaneously supervising 3 Food & Beverage outlets.
- Assist in set-up, execution, and tear down of banquet functions.
- Responsible for department payroll, scheduling and overall productivity including promotion planning and execution.
- Processed customer payments and balanced cash drawers.
Shift Leader/Server
Jack Astor's Bar & Grill
02.2001 - 07.2003
- Served food and beverages promptly with focused attention to customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Swing Manager
McDonald's Restaurants Of Canada
08.1996 - 02.2001
- Placed in several different restaurant locations, including Wal-Mart.
- Set schedules for 80 staff by planning and designating shifts and hours.
- Manage daily operations in accordance to McDonald's policies and guidelines.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Performed Weekly/Monthly preventive maintenance.
Education
Hospitality Management - Diploma
Humber College of Applied Arts & Technology
Toronto, ONSkills
- Leadership
- Scheduling
- Vendor Management
- Customer Service
- Payroll
- Microsoft Office
Certification
- Smart Serve
- CanSell
Timeline
Business Owner/Operator
Self Employed
07.2016 - 03.2020
Guest Services Manager
The Westin Harbour Castle Hotel
11.2004 - 06.2016
Assistant Front Office Manager
The Holiday Inn Hotel & Suites
07.2003 - 11.2004
Food & Beverage Supervisor
The Holiday Inn Hotel & Suites
07.2002 - 07.2003
Shift Leader/Server
Jack Astor's Bar & Grill
02.2001 - 07.2003
Swing Manager
McDonald's Restaurants Of Canada
08.1996 - 02.2001
Hospitality Management - Diploma
Humber College of Applied Arts & Technology
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