Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
BusinessDevelopmentManager
Jeff Bowes

Jeff Bowes

Kanata,Canada

Summary

Seasoned Operations Consultant with over 20 years of experience specializing in the hospitality industry. Expert in driving process improvements, enhancing guest satisfaction, and leading successful technology integrations. Demonstrates a track record of boosting operational efficiency and sustaining revenue growth. Fluent in English and French, facilitating effective communication across diverse teams.

Overview

28
28
years of professional experience

Work History

Hotel Operations Consultant

Freelance
Ottawa, Canada
08.2021 - 11.2024
  • Evaluated hotel operations comprehensively to identify and correct inefficiencies.
  • Trained staff and management to enhance service delivery and align with operational standards.
  • Developed strategies to elevate guest experiences and maximize repeat business.
  • Provided actionable insights on technology integration, revenue optimization, and compliance adherence.
  • Implemented change management initiatives to ensure successful adoption of new processes or technologies.
  • Reviewed customer complaints regarding operations issues and provided appropriate solutions.
  • Developed and implemented process improvement plans to improve operational efficiency.

Project/Account Manager/Implementation Consultant

Guestware
Greater Seattle Area, Ontario
05.2006 - 07.2021
  • Advised hotel executives on operational procedure refinements.
  • Led technology implementations, ensuring seamless integration into daily operations.
  • Delivered training sessions to improve staff proficiency in Guestware systems.
  • Acted as a liaison between clients and internal teams, driving satisfaction and successful project outcomes.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Listened to customer needs to identify and recommend best products and services.
  • Coordinated with vendors to negotiate contracts and manage vendor performance.
  • Identified potential risks associated with various projects and worked closely with management team to develop mitigation plans.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Developed and implemented strategies to ensure project financial objectives were met.

Guest Services Manager

Ottawa Marriott Hotel
Ottawa, Canada
03.2005 - 05.2006
  • Led teams in providing exceptional guest service, optimizing labor, and expense budgets.
  • Created and enforced policies to enhance guest satisfaction and operational standards.
  • Collaborated with sales and reservations to maximize occupancy and revenue.
  • Built and maintained productive relationships with employees.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Developed training materials for new hires on topics such as customer service standards, operational procedures.

Senior Implementation Consultant

Guestware
Greater Seattle Area
04.2001 - 03.2005
  • Advised hotel executives on operational procedure refinements.
  • Led technology implementations, ensuring seamless integration into daily operations.
  • Delivered training sessions to improve staff proficiency in Guestware systems.
  • Acted as a liaison between clients and internal teams, driving satisfaction and successful project outcomes.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Listened to customer needs to identify and recommend best products and services.

Software Implementation Consultant

Micros-Fidelio (Oracle)
Vancouver, BC
06.1999 - 04.2001
  • Led software implementation projects to enhance client operational efficiency.
  • Conducted training sessions for staff and system administrators, ensuring the effective use of tools.
  • Provided support services post-implementation such as bug fixes, feature enhancements.
  • Communicated with clients to understand system requirements.
  • Configured various components of the software according to customer specifications.
  • Managed multiple projects simultaneously while maintaining quality standards.

Front Office Manager

Best Western Plus Ottawa
Ottawa, Canada
01.1997 - 05.1999
  • Directed teams to deliver exceptional guest service while optimizing labor and expense budgets
  • Created and enforced policies to enhance guest satisfaction and operational standards
  • Collaborated with sales and reservations to maximize occupancy and revenue
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.
  • Analyzed customer feedback data to identify areas of improvement.

Education

Diploma - Hotel Management

Career Canada
01.1988

Skills

  • Operational Excellence and Workflow Optimization
  • Technology Integration
  • Change Management
  • Guest Experience Enhancement
  • Staff Training and Development
  • Compliance
  • Quality Assurance
  • Various PMS' Experience
  • Project management
  • Customer relationships
  • Operational efficiency
  • Teamwork and collaboration
  • System testing
  • Multitasking
  • Effective communication
  • Decision-making
  • Professionalism
  • Interpersonal skills
  • Team building

Languages

  • English, Fluent
  • French, Fluent

Timeline

Hotel Operations Consultant

Freelance
08.2021 - 11.2024

Project/Account Manager/Implementation Consultant

Guestware
05.2006 - 07.2021

Guest Services Manager

Ottawa Marriott Hotel
03.2005 - 05.2006

Senior Implementation Consultant

Guestware
04.2001 - 03.2005

Software Implementation Consultant

Micros-Fidelio (Oracle)
06.1999 - 04.2001

Front Office Manager

Best Western Plus Ottawa
01.1997 - 05.1999

Diploma - Hotel Management

Career Canada

Similar Profiles

CREATE PROFILE
Jeff Bowes