Jeff Bolduc
Langford,Canada
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Multi-unit Manager
Tayhay Enterprises Ltd o/a Tim Hortons
08.2018 - 07.2023
- Completed weekly schedule for a team of 20
- Hired new team members and organized training
- Prepared daily cash, debit, credit, and gift card reconciliation
- Performed and analyzed daily and weekly inventories
- Ordered required inventory products 3 to 5 times per week
- Monitored production levels, procedures, and product displays.
- Supervised sales performances and suggestive selling
Bakery Manager
Country Grocer
12.2013 - 08.2018
- Led a team of bakers and decorators in daily production
- Supervised sales performances and suggestive selling
- Prepared weekly schedule for a team of 15
- Hired new team members and organized training
- Performed and analyzed weekly inventories
- Placed inventory product orders 5 to 8 times per week
- Monitored production levels, procedures, and product displays.
Multi-unit Owner/Operator
Tayhay Enterprises Ltd o/a Tim Hortons
09.2007 - 01.2013
- Supervised sales performances and suggestive selling
- Completed weekly schedules for 2 teams of 20
- Hired new team members and organized training
- Prepared daily cash, debit, credit, and gift card reconciliation
- Performed and analyzed daily and weekly inventories for 2 locations
- Ordered inventory items 8 to 10 times per week
- Monitored production levels, procedures, and product displays
- Entered payroll and invoices into appropriate software programs.
Education
Franchise License - Business Administration And Management
09.2007
Bachelor of Science Degree in Computer Information Systems -
01.1992
Skills
- Detail orientated
- Excellent organization skills
- Easily adaptable to new situations
- Operations Management
- Sales Growth
- Staff Development
- Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
References
Available upon request.
Leadership Experience
Successfully led several teams to exceed sales goals while maintaining excellent customer satisfaction scores. Provided a high level of accountability for myself and all team members. Demonstrated leadership with a hands-on approach, working side by side with team members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Achieved increased sales through effectively helping with suggestive selling.
Timeline
Multi-unit Manager - Tayhay Enterprises Ltd o/a Tim Hortons
08.2018 - 07.2023
Bakery Manager - Country Grocer
12.2013 - 08.2018
Multi-unit Owner/Operator - Tayhay Enterprises Ltd o/a Tim Hortons
09.2007 - 01.2013
Tim Hortons Training Centre - Franchise License, Business Administration And Management
DeVry Institute of Technology - Bachelor of Science Degree in Computer Information Systems,
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