Jeff Battler
Brampton,ON
Summary
I am a dedicated professional with several years' experience in operations and restaurant management with expertise in supporting and maintaining numerous operational business objectives. Known for being a committed, approachable and a results driven leader, who excels in an environment that is full of rapid change, frequent challenges and tight deadlines. Earned reputation for integrity, initiative and stellar time-management and planning skills that have resulted in efficient and streamlined operations. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Director of Operations
Fat Bastard Burrito
07.2022 - Current
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Regional Training Director
Mary Browns
08.2019 - 07.2022
- Monitor franchise operations within defined areas to ensure consistent achievement and execution of Food Safety, Quality, Service, and Cleanliness standards
- Protect the brands equity and value through ensuring consistent franchise execution and delivery of approved products, procedural compliance, menu compliance, trademark protection and standards
- Plan and conduct working store visits with each franchisee to ensure the continual improvement of Quality, Service and Cleanliness standards on all day parts, including the monitoring of food product quality
- Monitor and ensure total store 'Service Excellence' including guest courtesy standards are met; implement corrective action and follow up as required
- Determine financial status of each franchise operation; monitors for progress
- Provide advice and counsel using approved systems and tools for the betterment of the financial health of the franchise operation
- Provide leadership in developing and managing business and marketing objectives through effective partnerships with appropriate departments, vendors, and franchisees
- Conduct franchisee and restaurant employee training on an as needed basis for restaurant openings and area related training initiatives.
Business Development Consultant
MTY Group (Extreme Pita) (Country Style) Richmond Hill
09.2015 - 08.2019
- Monitor franchise operations within defined areas to ensure consistent achievement and execution of Food Safety, Quality, Service, and Cleanliness standards
- Protect the brands equity and value through ensuring consistent franchise execution and delivery of approved products, procedural compliance, menu compliance, trademark protection and standards
- Plan and conduct working store visits with each franchisee to ensure the continual improvement of Quality, Service and Cleanliness standards on all day parts, including the monitoring of food product quality
- Monitor and ensure total store 'Service Excellence' including guest courtesy standards are met; implement corrective action and follow up as required
- Determine financial status of each franchise operation; monitors for progress
- Provide advice and counsel using approved Extreme Pita systems and tools for the betterment of the financial health of the franchise operation
- Optimize sales goals versus budget and prior year, including the monitoring/execution of National, Cooperative and local marketing programs
- Responsible for working with the Marketing Team and Director of Operations on the development of local store marketing plans
- Manage assigned store requirements for new product rollouts/procedures
- Provide leadership in developing and managing business and marketing objectives through effective partnerships with appropriate departments, vendors, and franchisees
- Assist franchisees in executing Human Resource and Training plans and programs as required in order that all restaurants stay current in their execution of the programs
- Conduct franchisee and restaurant employee training on an as needed basis for restaurant openings and area related training initiatives.
Regional Manager
Chairman's Brands
03.2014 - 09.2015
- Oversee operations at 3 Corporate stores
- Helped integrate Capt'n Sub concept into Coffee Time and 241 locations
- Supervised new store openings
- Reviewed and updated Capt'n Sub operations manual
- Train franchisees in operation procedures for quick serve restaurant
- Visit franchise stores monthly and complete store review and evaluation while providing support and recommendations to improve profitability and store operations.
Director of Operations for Canada
Woody's Bar B-Q Canada
01.2010 - 12.2012
- Helped bring American Franchise to Canada
- Participated in trade shows
- Set up distribution warehouses from coast to coast
- Trained franchisees in operation procedures for full service restaurant
- Supervised all new store openings
- Revised all operational manuals
- Opened new franchises across Canada; designed restaurant layouts
- Interviewed, hired and trained staff
- Processed and reviewed weekly sales reports for all stores across Canada
- Researched and implemented new products
- Maintained a positive relationship and communication with Franchisees
- Worked with franchises to improve staffing and increase sales while ensuring superior customer service
- Responsible for overseeing construction and development of new Woody's locations, finalizing blueprints
- Ordered and tracked equipment for new sites
- Trained new franchisees in store operations, staffing, permits, and effective advertising
- Programmed POS systems and provided on-going training and support for all locations.
Director of Operations
OHCAL Foods (Subway) Subway Development
01.1995 - 12.2010
- Interviewed and hired new business consultants (inspectors)
- Distributed reporting areas to each business consultant for monthly inspections, daily schedules/reports
- Produced weekly sales reports for all stores in South-western Ontario
- Participated in research and development for new Subway products
- Maintained a positive relationship and communication with franchisees while helping increase sales
- Worked with franchises to improve compliance issues and customer relations (Store inspections)
- Organized and directed instructional seminars to implement new and improve on existing compliance matters
- Acquired new locations for further development
- Supervised construction and development of new Subway locations, remodels, finalized store blueprints
- Ordered and tracked equipment for new and existing sites
- Issued and transferred lease agreements
- Supervised and scheduled implementation of Wonderlic tests to possible new franchises
- Trained new franchisees in store operations, staffing, permits, and effective advertising
- Professionally processed customer comments
- Upgraded and troubleshot technical hardware issues
- Tracked arbitration cases, supervised seizures of stores in a professional and considerate manner
- Attended numerous development agent conventions across North America.
Skills
- Operations start-up/training
- Multi-site operations
- Public relations & marketing
- Budgeting & allocation
- Team building & staff retention
- Site selection & construction
- Customer relations & satisfaction
- Food, labour, marketing cost controls
- Process Improvements
- Strategic Planning and Execution
- Risk Mitigation
- Leadership Training
- Operations Oversight
- Performance Analysis
- Workforce Planning
- Cost Control
- Quality Assurance
- Business Management
- Organizational Skills
- Cross-functional Collaboration
- Policy Development
- Business Development
- Team Leadership
- KPI Tracking
- Sales Tracking
Languages
English
Full Professional
Certification
Situation leadership
Difficult conversations
DISC
Time management
Effective writing
Timeline
Director of Operations
Fat Bastard Burrito
07.2022 - Current
Regional Training Director
Mary Browns
08.2019 - 07.2022
Business Development Consultant
MTY Group (Extreme Pita) (Country Style) Richmond Hill
09.2015 - 08.2019
Regional Manager
Chairman's Brands
03.2014 - 09.2015
Director of Operations for Canada
Woody's Bar B-Q Canada
01.2010 - 12.2012
Director of Operations
OHCAL Foods (Subway) Subway Development
01.1995 - 12.2010
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