JEFF ADAIR
Simi Valley,CA
Summary
Dedicated and experienced technical support professional seeking a position at Dollar Tree to leverage my customer service, organizational, and problem-solving skills in a retail environment. Known for adaptability, teamwork, and efficiency.
Overview
29
29
years of professional experience
Work History
Senior Support Technician
Insight Enterpises
05.2023 - 06.2024
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted end-users with onboarding and migration, ensuring smooth transitions with minimal disruption.
- Addressed and resolved customer inquiries promptly and professionally, maintaining high satisfaction rates.
- Managed approximately 30 incoming calls, emails per day from customers.
Support Technician
State Of Idaho
12.2021 - 04.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Updated documentation and produced reports.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Service Desk Technician
National Veterinary Associates
12.2019 - 07.2021
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Delivered exceptional customer service by effectively communicating solutions to non-technical users.
- Managed multiple tasks in high-pressure situations while maintaining attention to detail.
Telephony Analyst
Bank Of America, Home Loans
07.2011 - 05.2018
- Monitored and managed call center operations, ensuring reliable and efficient telephony services.
- Collaborated with teams to troubleshoot and resolve technical issues, minimizing downtime and maintaining customer satisfaction.
- Developed processes to improve system performance and streamline operations in high-demand environments.
- Gained experience in teamwork, adaptability, and attention to detail, which translates well to retail operations.
Grocery Clerk
Safeway
07.1995 - 03.1999
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers with purchases, handled cash transactions, and ensured accuracy.
- Replenished stock efficiently and maintained a clean and organized store environment.
- Delivered friendly and helpful service to ensure customer satisfaction.
Education
Bachelor of Science - Computer And Information Systems Security
ITT Technical Institute
Oxnard, CA03-2006
Skills
- Experience in cash handling and inventory management
- Proven ability to multitask and handle fast-paced environments
- Expertise in troubleshooting and problem-solving
- Familiarity with retail operations and POS systems
- Skilled in collaboration and teamwork to meet organizational goals
- Adaptability to new challenges and environments
Timeline
Senior Support Technician
Insight Enterpises
05.2023 - 06.2024
Support Technician
State Of Idaho
12.2021 - 04.2023
Service Desk Technician
National Veterinary Associates
12.2019 - 07.2021
Telephony Analyst
Bank Of America, Home Loans
07.2011 - 05.2018
Grocery Clerk
Safeway
07.1995 - 03.1999
Bachelor of Science - Computer And Information Systems Security
ITT Technical Institute
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