Jef Schell
Southampton,Canada
Summary
Results-driven professional with extensive entrepreneurial and management experience in the automotive sector. Builds and sustains strong relationships with stakeholders while overseeing administrative and sales teams. Excels in independent leadership and collaborative environments, leveraging business acumen and sound judgment to achieve and surpass organizational objectives.
Overview
1
1
Certification
2
2
years of post-secondary education
30
30
years of professional experience
Work History
Body Shop Estimator
Colorworks Port Elgin
Port Elgin, Ontario
11.2021 - 08.2025
- Utilized estimating software to create accurate and timely job quotes.
- Analyzed vehicle damage and prepared detailed estimates for repair costs.
- Collaborated with technicians to assess repair needs and parts requirements.
- Coordinated with insurance companies to facilitate claims processing and approvals.
- Communicated with clients to explain repair processes and timelines.
- Coordinated ordering and expedited delivery of replacement parts from suppliers and communicated timelines to customers.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
Owner
Clean and Clear Window Cleaning
Southampton, Canada
05.2015 - 10.2020
- Managed daily operations of window cleaning services and scheduling.
- Developed customer relationships through excellent communication and service.
- Coordinated equipment maintenance and inventory management for efficiency.
- Created marketing materials to promote window cleaning services locally.
- Resolved customer inquiries and complaints in a timely manner.
Labourer
Streak-free Windows
Southampton, Canada
05.2011 - 06.2011
- Operated cleaning equipment to maintain high standards of window cleanliness.
- Collaborated with coworkers to complete window cleaning tasks efficiently.
- Followed safety protocols to ensure a secure work environment for all employees.
- Communicated with clients regarding service expectations and scheduling needs.
Manager
Memories Antiques
Dundas, Canada
05.2006 - 10.2008
- Managed online sales channels and optimized product listings for visibility.
- Managed website content, including product pages, descriptions, pricing, and promotions.
- Monitored inventory levels and collaborated with supply chain for stock management.
Service Advisor/Mechanic
Midas Muffler and Brake
Milton, Canada
08.1995 - 04.2006
- Facilitated service inquiries and appointment scheduling to enhance customer experience.
- Repaired or replaced worn parts such as brakes, exhaust and suspension components.
- Assisted customers with service inquiries and appointment scheduling.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Collaborated with technicians to ensure timely service completion.
- Managed payment transactions and cash register duties with accuracy to support efficient operations.
- Promptly responded to customer inquiries via phone, email or in person.
- Processed payment transactions and handled cash register duties accurately.
- Provided product knowledge to customers regarding automotive services offered.
Customer Service Manager/Accounting Assistant
National Tank Cleaning
Mississauga, Canada
05.1998 - 08.2005
- Coordinated communication between customers and cleaning teams to enhance service clarity.
- Established rapport with customers, managers, and customer service team members to foster a positive work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to meet customer satisfaction expectations.
- Processed customer invoices using accounting software and maintained accurate records.
- Reconciled accounts and resolved discrepancies in payment transactions.
- Communicated with clients to clarify account statuses and payment inquiries.
- Monitored aging accounts to ensure timely collection of outstanding payments.
Education
General Business Certificate - Business
Seneca College
Online, ON 03.2013 - 01.2015
Licenced Private Pilot
Aviation International
Skills
- Customer service excellence
- Training and onboarding
- Staff supervision
- Inventory management
- Cash handling
- Deadline management
- Analytical skills
- Data entry
- Computer skills using MS Word, Excel, Internet and Email
- Hardworking and able to multi-task effectively
- Ability to perform under pressure
- Graduate of a two-year business program with emphasis on marketing, organizational behavior and both financial and managerial accounting
- Work well independently as well as collaboratively with others
Certification
- Transport Canada Private Pilot Licence
- Restricted Radio Operators Certificate (Aircraft)
- Restricted Radio Operators Certificate (Maritime)
Administration Skills
- Excellent interpersonal skills in working with diverse groups of people
- A well-organized professional with a positive attitude
- Works well independently, as well as collaboratively with others
- MS Outlook, Word, Excel proficient
Customer Service Skills
- Proven ability to handle customer complaints and achieve positive outcomes
- Employed professional communication skills with external clients and co-workers
- Demonstrated ability to prioritize tasks and meet deadlines to satisfy customers and exceed customers' expectations
- Strong communicator
- CRM
- Conflict resolution
Timeline
Body Shop Estimator
Colorworks Port Elgin
11.2021 - 08.2025
Owner
Clean and Clear Window Cleaning
05.2015 - 10.2020
General Business Certificate - Business
Seneca College
03.2013 - 01.2015
Labourer
Streak-free Windows
05.2011 - 06.2011
Manager
Memories Antiques
05.2006 - 10.2008
Customer Service Manager/Accounting Assistant
National Tank Cleaning
05.1998 - 08.2005
Service Advisor/Mechanic
Midas Muffler and Brake
08.1995 - 04.2006
Licenced Private Pilot
Aviation International