Jeewantha Wickramasinghe
Toronto,ON
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work History
Manager Operations
Lyceum Campus (pvt) Ltd
2022.03 - 2024.02
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
University Guidance Counsellor
Lyceum International School
2020.09 - 2022.02
- Engaged and obtained information from students and when applicable from the parents on areas such as intended career paths and selection of academic streams.
- Checked the students’ performance records and obtained specific practical information on hidden talents, behavioral patterns and the teachers’ observations and recommendations from teachers.
- Conducted competency tests using questionnaires, online tools, engage the students to assess personality traits and elicit information through interviews.
- Assessed students' competencies and weaknesses and apply them on the intended career and academic paths identifying possible failures they may encounter in their intended paths and provide guidance and recommendations on adjustments that should be made to avoid failures in the chosen paths.
- Encouraged students to recognize their unique strengths, talents, interests, and aptitudes and help nurture their social and mental growth to shape responsible citizens.
- Fostered students' skills for effective resource management, time utilization, relationship building, lifestyle changes to help enhance individual learning outcomes
- Provided counseling on areas that hinder higher education progress such as absenteeism, procrastination and punctuality issues.
- Cultivated learning abilities, impart career-related skills, and refine Curriculum Vitae(CV) writing skills and advice on facing job interviews and/or university interviews and/or tests, preparation and refinement of documents such as Statement of Purpose (SOP).
- Managed the complexities of online university applications, encompassing platforms like UCAS and Common APP, to ensure seamless processes for students and work with the students on securing scholarships e.g.: student nominations for University of Toronto, Lester B Pearson International Scholarship.
- Prepared, coordinated and conducted sessions to educate students, student counselors and parents and participated in orientation programs, subject and university selection programs
- Visited campuses conducting secondary school education to conduct information sessions career pathways and related higher education opportunities.
- Coordinated and contributed to practical placement, student internships and school-to-work transition programs.
- Cultivated relationships with higher education institutions and entities engaging in collaborative efforts approved by the Head of Department.
Project Manager
Lyceum Collection (Pvt) Ltd
2018.06 - 2020.08
- Managed "The Lyceum Collection" official merchandise network, ensuring seamless coordination across the school branches.
- Created and manage a robust supply chain system and the distribution of merchandise across the branch network.
- Lead sales teams in building and consolidating client relationships
- Managed and built relationships with suppliers and partners including negotiations and entering in to and renewal of sales contracts.
- Planned, implemented, evaluated, developed and managed strategic plans, including product portfolio management, diversification, plan and develop new products to cater to the emerging market demands.
- Planned, developed and managed expansion into new markets.
- Worked with the HR department , interview, recruit, train, and motivate sales staff
- Worked with the marketing department in achieving the desired outcomes
- Evaluated sales performance and determine adjustments and improvements and manage the execution of such changes.
- Managed process improvements, streamline operations, and maximize efficiency across the network.
Administrative Officer
Lyceum International School
2017.05 - 2017.10
- Created and implemented formats for departmental forms, standardize document templates, styles, and branding across all branches to achieve consistency and unified visual identity, manage schedules, establishing deadlines, preparation of Gantt charts and coordinating communications.
- Participated in meetings focused on operational matters, share updates, ensure that the tasks discussed are organized, delegated and followed up with the support staff.
- Carried out daily tasks and activities related to school administration, including maintaining records, managing supplies, and handling inquiries from students, parents, and staff.
- Monitored and evaluated operational tasks carried out by support teams, addressing any obstacles or challenges that may arise to ensure successful completion of said tasks.
- Developed Standard Operating Procedures (SOP) and oversee the implementation of procedures relating to booking of transport, staff quarters, maintenance job cards, material and stationery request forms, exit passes and gate passes for asset movement.
- Supported the operations manager in the preparation departmental budget, oversee and ensure compliance by the staff
- Engaged proactively in the functioning and development of the school administration, contributing data driven insights, preparing reports and feedback to the management on status of projects.
Branch Manager - Foreign Exchange
Fexco Group (Currency Exchange Corporation Ltd)
2014.03 - 2017.01
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Boosted sales and customer loyalty through incentive programs.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Education
MBA - International Business
Anglia Ruskin University
Peterborough, United Kingdom12.2016
Bachelor of Arts - Business Studies
Anglia Ruskin University
Peterborough, United Kingdom10.2015
Skills
- Project Management
- Customer Service Management
- Operations Management
- Relationship building and management
- Product Merchandising
- Process Improvements
- Sales Promotions
- Team Leadership
- Customer Relations
- Cultural Awareness
- Interpersonal Communication
Accomplishments
Winner of Lyceum Campus Performance Excellence Award - 2022,
Winner of Presidents Award in Scouting - 2011
Languages
English
Native or Bilingual
French
Elementary
Hindi
Elementary
Timeline
Manager Operations
Lyceum Campus (pvt) Ltd
2022.03 - 2024.02
University Guidance Counsellor
Lyceum International School
2020.09 - 2022.02
Project Manager
Lyceum Collection (Pvt) Ltd
2018.06 - 2020.08
Administrative Officer
Lyceum International School
2017.05 - 2017.10
Branch Manager - Foreign Exchange
Fexco Group (Currency Exchange Corporation Ltd)
2014.03 - 2017.01
MBA - International Business
Anglia Ruskin University
Bachelor of Arts - Business Studies
Anglia Ruskin University
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