Jeevika Sharma

As a Loading Dock Supervisor, I oversaw the accurate inspection and verification of incoming shipments, ensuring 100% compliance with customer specifications and safety protocols. I led a team to maintain efficient and safe operations, increasing loading efficiency by 20% while ensuring timely and correct loading of all orders. I maintained detailed records of shipments, including bills of lading and invoices, and trained new employees on dock equipment and safety measures, reducing onboarding time by 25%. Additionally, I implemented quality control processes, monitored safety procedures, and generated daily activity reports to optimize operational performance.

As a Front Desk Concierge in a high-profile commercial building, I delivered exceptional customer service to tenants, guests, and visitors, ensuring a professional and seamless experience. I managed daily operations, including handling inquiries, coordinating deliveries, and overseeing security protocols. By maintaining a clean and welcoming environment, I supported both tenants and building management, promptly addressing any requests or concerns while ensuring smooth building operations in a fast-paced, high-visibility setting.

As an Office Administrative Assistant, I supported daily office operations by managing schedules, organizing workspaces, and handling communications. I answered phone calls, directed inquiries, scheduled appointments, and responded to emails promptly. I maintained and organized records by scanning documents and uploading them to the database, ensuring easy access and accuracy. I drafted agendas and meeting notes, coordinated travel arrangements, and scheduled meetings for managers. Additionally, I handled sensitive inquiries and complaints with professionalism, providing seamless support and fostering strong working relationships within the team.

As a Customer Service Representative, I provided accurate product information, resolved customer complaints, and gathered feedback to improve service. I maintained detailed records of interactions and transactions, handled administrative tasks, and supported customers through phone and email inquiries, ensuring a positive experience.