Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeevika

Summary

Organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Coordinator

Deloitte
09.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Scheduled appointments in computer system.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Updates records of internal data.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.

Sales Manager

Bell Mobility
05.2022 - 09.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed accounts to retain existing relationships and grow share of business.

Office Administrator

HM Tax
12.2021 - 05.2022
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reconciled account files and produced monthly reports.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Established team priorities, maintained schedules and monitored performance.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

Business Administration -

Kwantlen Polytechnic University
Surrey, BC

Skills

  • Front Desk Management
  • Business Administration
  • Guest Services
  • Appointment Setting
  • Mail and Packages
  • Phone Call Direction
  • Sales Expertise
  • Time Management
  • Data Entry
  • Office Supplies and Inventory
  • Credit and Cash Payments
  • Calender Management
  • Office Meetings
  • Administrative Support
  • Records Preparation
  • Conference and Meeting Planning
  • Security Procedures
  • Recordkeeping Expertise
  • Microsoft Office
  • Customer Service Management
  • File Management
  • Hospitality Service
  • Written and Oral Communications
  • Revenue Management
  • Marketing

Certification

  • OFA certified.
  • BST Training
  • Microsoft Suite certification

Timeline

Front Desk Coordinator

Deloitte
09.2022 - Current

Sales Manager

Bell Mobility
05.2022 - 09.2022

Office Administrator

HM Tax
12.2021 - 05.2022

Business Administration -

Kwantlen Polytechnic University

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Jeevika