Supply Chain Analyst at Loblaw Companies Limited with expertise in demand forecasting and vendor negotiation. Demonstrated success in optimizing supply chain processes and improving product availability. Strong analytical skills and ability to multitask in high-pressure environments, consistently delivering quality results.
· Execute weekly product buys for baseline and promotional volume
Analyze demand trends and develop precise forecasts to optimize inbound flows
· Collaborate with Procurement and Merchandising teams to uncover/pinpoint supply gaps and establish precise projections using historical data and current trends
Adapt to evolving situations and communicate availability concerns to teams for decision-making.
· Monitor demand fluctuations and address product sensitivities with sense of urgency
· Cultivate a sustainable and strong relationship with vendors
· Negotiate prices with wholesale vendors to keep costs low
· Coordinate with transportation teams to proactively manage product availability challenges and drive efficient truck utilization
· Continuously improve supply chain processes to ensure consistent delivery of high-quality produce to stores
· Prioritize and execute multiple tasks simultaneously, ensuring timely and efficient delivery
· Ability to executive time-sensitive holiday buying plans and support key business initiatives to drive seasonal performance.
Oversaw and coordinated the activities of a team of dispatchers and drivers to ensure efficient and timely freight movement. Responsible for, in addition to handling day-to-day dispatch tasks, workflow management, team supervision, issue escalation, and continuous improvement in transportation operations. Specific duties included the following:
. Lead and mentored a team of dispatchers, drivers, providing guidance, support and performance
feedback
. Monitored workload distribution and ensured that dispatchers and truckers adhere to the company's policies and procedures
. Trained new dispatch staff, and ensured consistent execution of dispatch protocols
. Coordinated daily freight assignments, driver scheduling, and load planning to maximize efficiency
. Monitored real-time delivery operations and adjusted plans as needed to respond to service disruptions
. Ensured timely dispatching of trucks and communicated key updates to internal and external stakeholders
. Liaised as the primary point of contact for complex issues involving drivers, customers, or logistics partners
. Resolved escalations such as load delays, compliance violations, equipment breakdowns, or routing conflicts
. Collaborated with maintenance, safety and fleet management teams to address operational issues
. Generated reports and analyzed trends, bottlenecks, and opportunities for process improvement
. Maintained records of delivery documentation, route plans, hours-of service for drivers, and communication history
. Experienced working with dispatch software, GPS tracking systems, and transportation management systems
Assistant Manager - Pizza Hut Restaurant | Franchise Management Inc.
Waterloo, Ontario,|April 2016 – April 2017.
Oversaw daily operations, ensuring smooth service, team leadership, and excellent customer service.
· Supervised daily operations of high-volume restaurant, ensuring smooth service, food quality and adherence to company standards
· Led and coached staff members, improving team efficiency and morale while reducing turnover
· Assisted in managing inventory, ordering supplies, and conducting weekly stock audit to minimize waste and control food costs
· Delivered exceptional customer service by resolving guest issues promptly and professionally, maintaining a high satisfaction rate
· Supported the general manager in achieving sales goals through upselling, local marketing initiatives, and operational improvements
· Ensured strict compliance with food safety and hygiene standards, passing all health inspections with no violations
· Scheduled and managed labour hours to align with budget targets and labour costs
· Managed cash handling and reconciliation for daily sales, including deposits and end-of-day reporting
· Trained new employees in Pizza-Hut’s service standards, POS systems, safety procedures, leading to faster onboarding and performance consistency
· Performed duties as manager-on-duty during peak hours and in the absence of Restaurant Manager, maintaining operational efficiency and resolving escalations effectively
Served as the first point of contact for Ally Bank’s customers, helping them with inquiries, resolving issues, and promoting banking products and services. Maintained customer satisfaction with first-call resolution, while ensuring compliance with banking regulations and internal policies.
Ensured goods moved quickly and accurately through the stores’ back-end operations to the sales floor. Handled product receiving, processing, stocking, and inventory tasks to support daily retail operations. Some of the daily tasks included the following:
· Accurately received and processed daily shipments, ensuring compliance with receiving standards and minimizing stock discrepancies
· Maintained smooth inventory flow by replenishing shelves and refrigerated sections in alignment with Loblaw’s merchandising standards and freshness guidelines
· Prioritized fast-moving and flyer-promoted items, improving on-shelf availability and reducing stock-outs
· Supported planogram resets and promotional setups in collaboration with merchandising and store planning teams
· Conducted daily cycle counts and contributed to inventory audits, helping reduce shrinkage and improve operational efficiency
· Helped to maintain a safe and organized stockroom by following Loblaw’s health and safety standards, including proper food storage and handling protocols
· Trained new team members on SOPs and safe material handling practices
Played a crucial role in managing relationships with strategic retail partners. This role focused on driving sales, building brand visibility, executing trade strategies and ensuring excellence in in-store presence in collaboration with key accounts, for Mondelez products (such as Cadbury, Toblerone, Oreo, Bournvita, etc.). Some of my specific duties and accomplishments as a senior sales executive included the following:
· Award winning sales professional with a consistent track record of achieving and exceeding value and volume sales targets across modern trade accounts
· Managed monthly business worth 40 million rupees with key modern trade accounts such as More supermarkets, Spencers’ retail, Big Bazar, Tesco, Nilgiris, other organized chains and stand-alone supermarkets
· Achieved 70% + market share in the confectionery category (tracked via Neilsen) by monitoring inventory levels, maintaining on-shelf availability, and timely replenishments
· Successfully launched Kraft Foods’ flagship products – Tang, Oreo, Toblerone – in Chennai, capturing significant market share through best-in-class merchandising and ensuring product availability
· Negotiated and secured annual contracts covering retailer margins, category space, planogram adherence, and secondary display points, contributing to strong brand visibility in the stores
· Executed strategic planograms aligned with brand strategies, ensuring assortment accuracy and visual excellence, which improved customer engagement and drove category growth
· Led in-store merchandising initiatives that enhanced footfalls and category performance through tactical displays and promotional set-ups
· Collaborated with category and logistics teams to ensure seamless product flow, timely deliveries, and minimal stock-outs at the store level
· Analyzed SKU level performance, influenced category management decisions, and provided data-backed insights to improve product assortment and shelf positioning
· Conducted monthly business reviews with account stakeholders and internal management, aligning forecasts with market dynamics and delivering actionable insights
· Trained and mentored merchandising teams and frontline sales force in customer service, product knowledge and merchandising standards to strengthen store-level execution
This role primarily focused on sales, market penetration and distribution management. I won several recognitions for exceeding performance targets and was rewarded with promotion as a Senior Sales Executive. Some of my duties and accomplishments included the following:
· Built a robust distribution network and implemented effective market coverage plans, improved product penetration and customer reach in assigned territories
· Achieved all sales growth targets by focusing on secondary sales, route-wise planning, and building relationships with distributors and retailers
· Maintained above 95% fill rate by coordinating logistics to ensure timely replenishment
· Executed new product launches with speed, and implemented dispensing units in targeted stores ensuring product visibility
· Kept track of business performance and ensured a healthy ROI for distributors, and reported any stock turn concerns that require a distribution plan to liquidate slow moving SKUs, thereby reducing costs to business
· Highly recognized and rewarded for exceeding performance metrics and building trust
Supported the Trade Marketing and Key Accounts teams in executing shopper-focussed marketing initiatives and retail strategies within modern trade formats, helping drive visibility, sales, channel growth and shopper engagement for HUL’s leading brands. Key responsibilities include the following –
· Assisted Trade Marketing Officer and Manager in planning and executing in-store promotions and brand visibility campaigns across modern trade chains
· Collaborated with vendors for the development, distribution and deployment of POS material that enhanced brand presence and drove shopper engagement
· Coordinated with sales teams to ensure timely rollout and communication of trade offers
· Tracked campaign execution and collected store-level feedback and sales data to evaluate promotion effectiveness and shopper response
· Supported new product launches by ensuring retail readiness through timely delivery of visibility kits, activation tools and trade communication
· Conducted regluar store visits and provided on the job training to merchandisers in executing POS materials
· Monitored competitor brand activities within modern trade stores and contributed insights to regional trade marketing and sales teams