Sahil Singh
Montreal,Canada
Summary
A committed professional eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and customer - focused professional seeking the position of Customer Service Representative. Bringing a proven track record of delivering exceptional service, strong problem-solving skills , and expertise in utilizing Salesforce software to enhance customer interactions and streamline processes.
Overview
3
3
years of professional experience
Work History
Wendy's Shift Manager
Wendy's
Montreal , Quebec
11.2021 - Current
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Processed weekly payroll information using appropriate software applications.
- Provided coaching and guidance to team members when necessary to improve performance.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Analyzed sales data to identify trends and areas for improvement.
- Monitored store operations to ensure compliance with company policies and procedures.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Helped employees accomplish tasks during peak periods.
- Taught staff upselling techniques to meet revenue targets.
- Reviewed financial statements to meet targets during shift.
- Planned and developed new operation processes to innovate and stay competitive.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Recommended opportunities for growth and advancement to motivate employees.
- Prepared operations data to produce comprehensive reports to management.
- Conferred with management and subordinates to resolve problems or complaints.
Financial and Customer Service Representative
Alorica
Montreal, Quebec
01.2023 - 12.2024
- Leveraged Salesforce to streamline customer relationship management, resulting in a 15% increase in customer satisfaction scores
- • Assisted clients in managing their investment portfolios, offering guidance on financial planning and risk management
- • Conducted financial assessments and provided tailored recommendations to help clients achieve their financial goals
- • Processed account transactions, managed account paperwork, and ensured compliance with regulatory standards
- • Collaborated with the investment team to stay informed about market trends and recommended suitable investment options to clients
Customer Service Representative
Ally Bank
Montreal, Quebec
01.2023 - 12.2024
- Provided prompt and efficient customer service to clients, addressing inquiries related to Ally Bank products and services
- Utilized Salesforce to manage customer interactions, track service requests, and ensure timely resolution of issues
- Assisted clients with account maintenance, fund transfers, and trading inquiries, ensuring compliance with regulatory requirements
- Resolved customer issues and concerns in a timely and effective manner, maintaining a high level of customer satisfaction
- Collaborated with internal teams to escalate and resolve complex issues, demonstrating strong teamwork and communication skills
- Stayed updated on industry trends, market changes, and Ally Bank policies to provide accurate and informed assistance
- Processed orders, forms, applications, and requests.
- Documented all conversations with customers in CRM software according to company standards.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
DVS - Computing Support - Technical and Networking
College Milestone
Brossard, QC05.2023
Skills
- Excellent communication and interpersonal skills
- Proficient in using Salesforce software for customer relationship management
- Strong problem-solving and analytical abilities
- Attention to detail and accuracy in handling financial transactions
- Ability to work collaboratively in a team-oriented environment
- Genesys Software
- Escalation management
- Calm demeanor
- Customer relationship management
- Microsoft office
- Typing proficiency
Timeline
Financial and Customer Service Representative
Alorica
01.2023 - 12.2024
Customer Service Representative
Ally Bank
01.2023 - 12.2024
Wendy's Shift Manager
Wendy's
11.2021 - Current
DVS - Computing Support - Technical and Networking
College Milestone