Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jeevanjot Khehra

Toronto,ON

Summary

Logical Data Analyst skilled in requirement analysis, software development, and database management. Self-directed and proactive professional with extensive experience in collecting, cleaning, and interpreting data sets. Natural problem-solver with a strong cross-functional understanding of information technology and business processes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Data Analyst

Tjene Consulting Corp.
Toronto
10.2022 - 06.2024
  • Led client meetings and project scrums, aligning with expectations and boosting satisfaction by 9%, while independently driving presentations and deliverables
  • Utilized SQL and Power BI to perform in-depth data analysis and reporting for clients, creating customized queries and dashboards that enhanced data precision by 18% and supported informed strategic initiatives
  • Enhanced operational efficiency and project delivery success by 25% using agile methodologies, while utilizing data analysis to support top-tier clients including TD, Moderna, Air Canada, and Disney
  • Worked closely with cross-functional teams, collaborating on over 5 projects to understand business needs and deliver tailored data solutions, resulting in a 25% improvement in project outcomes.
  • Utilized advanced data modeling techniques and integrated AutoCAD, achieving a 30% improvement in data accuracy and optimizing workflows for essential business applications.

Technical Support Advisor

KellyConnect (Apple)
Brampton
06.2022 - 10.2022
  • Created and updated customer records within the AppleCare database for all calls received, ensuring data accuracy and integrity
  • Supported a range of Apple products, including iPhones, iPads, MacBooks, and desktop Macs, resolving 90% of technical issues on the first call
  • Handled high volumes of data entry and report generation with full accuracy, processing over 1,000 entries per week and reducing reporting time
  • Provided thorough support and problem resolution for customers, consistently meeting and exceeding service level agreements (SLAs).

Technical Support Agent (Data Intelligence)

Splunk
Halifax
08.2021 - 04.2022
  • Solve technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
  • Accurately processed and documented all information, creating detailed cases and tickets, handling over 1,200 tickets monthly, which facilitated the effective resolution of technical issues
  • Expertly utilized a range of software programs, including Salesforce, Amazon Workspace (AWS), JIRA, Confluence and OKTA, to maintain and update comprehensive customer records, improving data management efficiency by 20%.

Education

Advanced Diploma - Computer Systems Analysis

Sheridan College

Coursework: Data Structures in C, Database Management, Systems Analysis and Design, Project Management -

Skills

  • Project Management
  • Microsoft Office Suite
  • Database Programming and SQL
  • Analytical Problem Solving
  • Data Analysis
  • Performance Reporting
  • Proficient in Python, Javascript and Git

Certification

  • IBM Data Analytics with Excel and R Professional Certificate
  • Microsoft Certified: Power BI Data Analyst Associate

Timeline

Data Analyst

Tjene Consulting Corp.
10.2022 - 06.2024

Technical Support Advisor

KellyConnect (Apple)
06.2022 - 10.2022

Technical Support Agent (Data Intelligence)

Splunk
08.2021 - 04.2022

Advanced Diploma - Computer Systems Analysis

Sheridan College

Coursework: Data Structures in C, Database Management, Systems Analysis and Design, Project Management -

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