Jeevanjach Kaur
Summary
Dedicated and ambitious professional with extensive experience in customer service, operational leadership, and performance management across security, retail, and healthcare industries. Proven track record of enhancing team performance, resolving conflicts, and ensuring policy compliance. Skilled in designing impactful training programs to achieve operational excellence and drive growth. Seeking a challenging role to leverage expertise and contribute meaningfully to organizational success.
Overview
8
8
years of professional experience
Work History
Screening Contractor Training Representative
Paladin Airport Security Services
YVR Airport
03.2024 - Current
- Deliver hands-on training, including practical post-course training, refresher courses, and certification programs for screening personnel
- Monitor and evaluate tests and practical assessments to ensure alignment with Standard Operating Procedures (SOPs)
- Facilitate sessions on operational updates, new screening procedures, and orientation for new hires
- Build and maintain credibility with screening staff to foster professional development and adherence to screening protocols
- Collaborate with clients to deliver tailored training programs, ensuring compliance with CATSA standards and legislative requirements
Service Delivery Manager
Allied Universal Services
YVR Airport
10.2023 - 03.2024
- Manage and mentor Screening Officers to maintain an engaged and motivated workforce
- Oversee screening checkpoints, ensuring operational efficiency by monitoring queue lengths, service levels, and resource allocation
- Address complaints and security incidents while maintaining professionalism and operational standards
- Achieve compliance with SOPs and Key Performance Indicators (KPIs) through targeted strategies and staff training
Assistant Manager
Canadian Tire Corporation Ltd
Richmond, Canada
03.2020 - 10.2023
- Assigned duties to staff and supervised performance, ensuring high service standards
- Managed customer service issues professionally and in alignment with company policies
- Led recruiting, hiring, and training initiatives to build strong, capable teams
- Delivered exceptional customer service and met merchandising deadlines to optimize store performance
- Implemented performance evaluations and morale-building activities to foster teamwork
Medical Office Administrator
Scott Road Eye Clinic
Delta, Canada
03.2022 - 08.2023
- Scheduled patient appointments and coordinated physician schedules for efficient workflow
- Provided clear instructions for medical procedures and ensured accuracy in patient records
- Managed daily office operations, including data entry, inventory management, and correspondence
Store Associate/Cashier
Tim Hortons
Richmond, Canada
05.2017 - 03.2020
- Delivered exceptional service to a high volume of customers daily
- Upsold products to increase revenue and efficiently managed cash and credit transactions
- Trained new team members in store procedures and customer service expectations
Education
Diploma in Arts - General Education
Langara College
Vancouver, BCHigh School Diploma - Science
St. Kabir Public School
PunjabSkills
- Leadership & Management
- Operational Oversight
- Team Motivation and Mentorship
- Conflict Resolution
- MS Office Suite
- Scheduling and Inventory Management Tools
- Customer Relationship Building
- Training and Development
- Critical Thinking
Timeline
Screening Contractor Training Representative
Paladin Airport Security Services
03.2024 - Current
Service Delivery Manager
Allied Universal Services
10.2023 - 03.2024
Medical Office Administrator
Scott Road Eye Clinic
03.2022 - 08.2023
Assistant Manager
Canadian Tire Corporation Ltd
03.2020 - 10.2023
Store Associate/Cashier
Tim Hortons
05.2017 - 03.2020
Diploma in Arts - General Education
Langara College
High School Diploma - Science
St. Kabir Public School