Jeevan Madukankal

• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
• Accepted and processed fares.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Followed company guidelines and policies when interacting with passengers.
• Adhered to all safety regulations and traffic laws while driving.
• Responded to passenger concerns and complaints politely and professionally.
• Remained calm and poised in emergent situations.
• Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.

• Responsible for achieving Daily targets, quality and safety goals.
• Works at reducing and/or eliminating scrap and inefficiencies by identifying

problems and implementing corrective measures.

• Coordinating and cleaning chemical Spill inside the plant.
• Assisting R&D team in developing new products.
• Ensure product compliance with ISO requirements
• Working with different types of chemicals including polyurethane.
• Completing special projects as required from time to time.
• Following all human resources requirements, environment health and safety

requirements, and policies.

• Using Lean Manufacturing method to minimize waste within the manufacturing.
• Complete manufacturing review of production documents and close work orders

using inventory software.

• Required to do “on the job training” to new recruits
• Manage a team of Minimum 20 persons.
• Monitor, report absenteeism, hazards, accidents, non-compliant performance.
• Participate in accident investigations and work refusals as required.
• Create and finish work orders using Excel and NETSUITE application.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answer customers' questions about products, prices, availability, product uses,

and credit terms.

• Consult with clients after sales or contract signings to resolve problems and to

provide ongoing support.

• Negotiate details of contracts and payments, and prepare sales contracts and

order forms.