Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
CustomerServiceRepresentative

JEEVA V

Kitchener,ON

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Chennai Mobiles
01.2022 - 12.2023
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Support Specialist

Poorvika
01.2021 - 12.2022
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Assisted in the development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.

Education

Bachelor's Degree - Computer Science Engineering

Panimalar Engineering College
Chennai
06.2021

Master's Degree - Mobile Solution Development

Conestoga College
02.2024

Skills

  • Customer Inquiry Management (CIM)
  • Trend detection and analysis
  • Complaint resolution
  • Complaint Handling
  • Quality Control
  • Software Navigation
  • Customer Service

Languages

English

Availability

  • Monday - 8 AM to 3:00 PM
  • Tuesday - 7 PM to 10 PM
  • Wednesday - 4 AM to 10 PM
  • Thursday - 8 PM to 10 PM
  • Friday - Full Day
  • Saturday - Full Day
  • Sunday - Full Day

Timeline

Customer Service Representative

Chennai Mobiles
01.2022 - 12.2023

Customer Support Specialist

Poorvika
01.2021 - 12.2022

Bachelor's Degree - Computer Science Engineering

Panimalar Engineering College

Master's Degree - Mobile Solution Development

Conestoga College
JEEVA V