Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Chennai Mobiles
01.2022 - 12.2023
Contributed to sales growth by upselling products and services based on individual customer requirements.
Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Support Specialist
Poorvika
01.2021 - 12.2022
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Assisted in the development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.
Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.