JEEVA MURALI
Scarborough,Canada
Summary
Data-driven supply chain professional proficient in collecting, reviewing, and utilizing information about all areas of Supply Chain. Strong Presenter, Communicator, and Problem solver working effectively and productively with diverse customers and their individual needs. Dedicated Customer Service Specialist providing skills to prioritize and multitask in fast-paced working environment, known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Dispatch Administrator / Transportation Coordinator
SureTrack Group
Canada
04.2021 - Current
- Delivered assessments, action plans, and execution support to ensure smooth operations
- Managed planning, scheduling, and supervision of daily operations
- Purchased freight as needed for trucks and maintained day-to-day operations
- Systematized, assigned, and reviewed duties including shipping, receiving, storage, distribution, and inventory maintenance
- Estimated pricing, conducted quotations, and coordinated shipment routines for ground services
- Organized production work, dispatched associates, scheduled transportation routes, and followed up on related processes
- Ensured proper operation of equipment, arranging for repairs as needed
- Conducted audits and ensured all operators were aware of job duties, safety procedures, and company policies
- Calculated and provided shipment statistics including weight, destination, quantity, type, and charge
- Processed, distributed, and released documentation to carriers, forwarders, customers, and agents in a timely manner
- Tracked and traced shipments, conducting research and resolving any issues related to invoicing, expediting, order management, warehousing, and all parties involved in the shipment movement
- Managed customer complaints and major incidents, such as damage issues and claim processing
- Ensured smooth operation of all day-to-day activities, proactively responding to any issues that arose and Provided 24/7 for an on-call support
Administrative Assistant
Elite Residential Services
Canada
01.2020 - 03.2021
- Provide assessments, action plans and execution support
- Proactively resolved and communicated the service risks to customers and provided proper resolution
- Documented procedures following industry best practices
- Proficient in customer service while maintaining flexibility and adaptability
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Analyzed data for the betterment of project cost
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events
- Worked collaboratively with team members throughout reviews, offering assistance and clerical support
- Responded to emails and other correspondence to facilitate communication and enhance business processes
Logistics Assistant
MathaRoti East Indian
Canada
09.2019 - 04.2020
- Maintained inbound & outbound communication by phone & email between Customers & contracted drivers/couriers
- Process changes or cancellations to delivery orders
- Assisted contracted drivers and customers with delivery issues, and complaints
- Monitored progress of delivery routes and assign drivers/couriers delivery routes
- Reviewed daily reports, customer billing, data entry tasks, KPI updates & surveys
Education
Project Management-Post Graduate Certificate - Managing the Scope, Cost, Schedule, Quality, and Risk of the project
Fleming College
Peterborough, Canada08.2019
Supply Chain Management and Global Logistics- Post Graduate Certificate - Scheduling and Inventory Management, International Purchasing, Custom Process and Transportation
Alpha College
Chennai, India04.2018
Bachelor of Computer Science Engineering -
Anna University
Skills
- Logistics management
- Order Management
- Inventory and Maintenance
- Warehouse Management
- Inventory and Data Analysis
- 3PL/ Logistics Customer service
- Customer and Vendor relations
- Cross-functional collaboration
- Project management abilities
- Logistics Process Improvement
- Microsoft Office expertise
- Transportation Coordination
- Procurement management
- MS Office-Office
- Excel
- PowerPoint
- Outlook
- SAP- SCM
- EDMS
- Pyramid
- Petra
- Power BI
- Warehouse Management Systems- SUFMS
- Tera
- Macro
- Organizational Skills Strong communication (Written and Verbal)
- Time Management
- Problem Solving
- Analytical Thinking
- Customer Communication
Toolsandtechnology
- MS Office-Office, Excel, PowerPoint and Outlook
- SAP- SCM, EDMS, Pyramid, Petra, Power BI
- Warehouse Management Systems- SUFMS, Tera, and Macro
- Organizational Skills Strong communication (Written and Verbal), Time Management, Problem Solving and Analytical Thinking.
Timeline
Dispatch Administrator / Transportation Coordinator
SureTrack Group
04.2021 - Current
Administrative Assistant
Elite Residential Services
01.2020 - 03.2021
Logistics Assistant
MathaRoti East Indian
09.2019 - 04.2020
Project Management-Post Graduate Certificate - Managing the Scope, Cost, Schedule, Quality, and Risk of the project
Fleming College
Supply Chain Management and Global Logistics- Post Graduate Certificate - Scheduling and Inventory Management, International Purchasing, Custom Process and Transportation
Alpha College
Bachelor of Computer Science Engineering -
Anna University
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