JEETPREET KAUR
Welland
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
National Support Line Mortgages (NSL)
CIBC
04.2021 - Current
- Providing immediate and courteous response on mortgage related inquiries to branch representatives , Mortgage advisors, underwriters and solicitors.
- Providing factual and conceptual information on CIBC procedure and policies and investigating the scenario by analyzing the situation .
- Giving first call resolution by following cibc policies and regulations by critical thinking and decision making .
- Engaging on calls with purpose to find the right solution and encouraging callers to be on the purpose .
Financial Services Representative
CIBC
05.2019 - 04.2021
- Probe & Resolve customer problems, acting as a first point of customer resolution.
- Providing correct & up to date knowledge regarding bank products & services to customers over the phone.
- Maintain the highest level of confidentiality with all information obtained.
- Represent the bank in a manner that maintains & expands positive relations with all the customers & co-workers.
Part Time-Customer Service Agent
Pizza Nova
09.2018 - 10.2020
- Understand and resolve concerns related to the products offered.
- Continuously met or exceeded daily service quality and performance scores.
- Processed orders & coordinated scheduled orders to meet customer needs.
Senior Consultant
Egencia India Pvt. Ltd (EXPEDIA)
10.2016 - 01.2018
- Handle invoicing process of travel reservations for Hong Kong and Singapore market for Expedia.
- Resolve corporate client’s queries over calls and e-mails.
Quality Analyst
EXL Services (AMEX)
03.2010 - 10.2016
- Resolve corporate clients' queries over the call and e-mails.
- Invoice management of AMEX travel bookings.
Education
Bachelor of Arts - English (Honors)
Delhi University
New Delhi, India09.2007
Diploma - Tourism & Travel
Kuoni Academy of Travels
New Delhi, India12.2005
Skills
- Active listening
- Time Management
- Problem Solving
- Customer Service
- Teamwork and collaboration
- Critical thinking
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Commitment to Growth Award in July 2020
Consistently exceeding all performance metrics.
Timeline
National Support Line Mortgages (NSL)
CIBC
04.2021 - Current
Financial Services Representative
CIBC
05.2019 - 04.2021
Part Time-Customer Service Agent
Pizza Nova
09.2018 - 10.2020
Senior Consultant
Egencia India Pvt. Ltd (EXPEDIA)
10.2016 - 01.2018
Quality Analyst
EXL Services (AMEX)
03.2010 - 10.2016
Bachelor of Arts - English (Honors)
Delhi University
Diploma - Tourism & Travel
Kuoni Academy of Travels
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