JEET GANGAR
Mumbai,India
Summary
Technical professional with over 8 years of experience gained from work assignments, business data processing, defining requirement specifications & interacting with clients in Insurance Domain and IT Business Analyst profile.
Overview
8
8
years of professional experience
Work History
Business Analyst (IT Analyst & System Engineer)
TATA CONSULTANCY SERVICES
04.2023 - Current
- Driving the business process and workflow mapping/analysis using data capture and modelling technologies, methods and tools.
- Creating detailed business analysis, outlining problems and solutions for business.
- Interacted with Internal customers to understand business needs and translating them into requirement and project scope.
- Defining business requirements and reporting back to respective stakeholders.
Assistant Manager: Group Operations
ADITYA BIRLA HEALTH INSURANCE COMPANY LIMITED
09.2022 - 04.2023
- Managed process from Login till issuance for Bajaj Finance Ltd. (BFL)
- Managed bank statements and monthly reconciliation to avoid financial loss.
- Processed member profiles in Health Buzz system, Jarvis system and in BFL portal.
- Conducted new requirement discussions, system enhancement / changes and discussions with IT and respective stakeholders.
- Processed Financial & Non-financial requests. (Refund, Surrender and others related to certificate of insurance).
- Managed CRM activities, which include all customer services viz Endorsement, Cancellation, Issuance and Policy copy dispatch activities.
- Ensured the escalated cases were closed with proper communications at the agreed timelines.
Sr. Executive: Group Operations and Special Projects
BHARTI AXA LIFE INSURANCE
03.2020 - 09.2022
- Managed Banca relationship like PNB Housing Finance Limited (PNBHFL) Karnataka Bank Ltd (KBL) and Home First Finance Company India Limited (HFFC).
- Coordinated with partner & sales teams for login and resolution till the issuance of case.
- Monitored all activities processed by team members – Scrutiny of docs, case Issuance of all partners.
- Coordinated with underwriter to get the Medical decision for medical cases for issuance.
- Ensured issuance of policies within TAT which involved close coordination with Sales, Medical TPA, processing team and other internal stakeholders (products, underwriting, actuarial etc.).
- Managed bank statement & monthly reconciliation to avoid any financial loss.
- Handled project for automation for New Business (NB) team, from login till issuance.
- Contacted vendor for system automation while coordinating with product, marketing and IT team.
- Managed changes in proposal form as per IRDA guidelines.
- Conducted discussions with Legal and Compliance team for exception approvals.
- Handled online and offline free-look cancellation, surrender request.
- Co-ordinated with internal team to settle the cancellation within TAT,
- Scheme creation in the application – Master Policy generation in the system as per the loan types/product wise to carry out the activities pertaining to specific policy.
Senior Unit Support Manager
ADITYA BIRLA CAPITAL - BIRLA SUNLIFE INSURANCE
05.2016 - 02.2020
- Coordinated with different departments such as Actuaries, Underwriters, Sales & Service to ensure smooth process and issuance of New Business, Nishchint & Renewal Policies (Pan India).
- Issued New Business contracts like Employer – Employee, EDLI, Affinity policies.
- Handled end to end queries, creation of new and existing voluntary policies and processed requests like refund, surrender, etc with regards to COI.
- Single handedly managed renewal of 140+ ABG policies, COI issuance member-wise and COI upload in Poornata Portal.
- Ensured queries related to Audits were managed.
- Followed up with the requirement fulfillment team, Master Policy Holder and Accounts team for pending cases and published regular MIS to reduce pendencies.
- Experience in generation of GST invoice, Proforma invoices for renewal.
- Handled all payout and claims pertaining to Gratuity and Superannuation policies.
- Prepared contract for New Business of Fund policies, Letters and Mail communication of policy administration transactions of Fund Schemes.
- Used Talisma to assign & close mail.
- Tracked fund transactions under respective individuals for day-to-day processing.
- Handled Call Centre for Fund and Term policies and assigned calls to concerned person.
Education
Bachelor in Banking and Insurance -
University of Mumbai
01.2014
Skills
- Resilience
- Communication skills
- Project Management capabilities
- Problem-solving
- Critical thinking
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Full Professional
Gujarati
Full Professional
Personal Information
- Title: BUSINESS ANALYST
- Date of Birth: 05/11/93
- Nationality: Indian
Awards
Business Excellence Award – BhartiAxa Life Insurance Co. Ltd
Timeline
Business Analyst (IT Analyst & System Engineer)
TATA CONSULTANCY SERVICES
04.2023 - Current
Assistant Manager: Group Operations
ADITYA BIRLA HEALTH INSURANCE COMPANY LIMITED
09.2022 - 04.2023
Sr. Executive: Group Operations and Special Projects
BHARTI AXA LIFE INSURANCE
03.2020 - 09.2022
Senior Unit Support Manager
ADITYA BIRLA CAPITAL - BIRLA SUNLIFE INSURANCE
05.2016 - 02.2020
Bachelor in Banking and Insurance -
University of Mumbai
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