JEENA SARA JOHN
Mississauga,ON
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
7
7
years of professional experience
Work History
Human Resources Operations Specialist
Oracle Corporation
01.2022 - 12.2024
- Maintained updated employee's records of benefits and payroll on workday
- Ensured legal compliance in all HR activities, minimizing risk exposure for the organization.
- Coordinated training programs to support continuous professional development for all staff members.
- Provided expertise and support for all HR areas and systems
- Worked on the I-9 process
- Provided support on helping the associate on expenses on the concur tool
- Coordinates background checks with third party vendors
- Participated with creating and refining metrics to analyses errors, indemnify user training needs, efficiency trends and potential improvement
- Hands-on experience in creating Verification of Employment Letter and Experience Letter
- Assisted new hires with the completion of the necessary Onsite health requirement Immunizations
- Scheduled and coordinated onboarding activities, providing guidance and support to new hires throughout the process
- Enhanced organizational culture by promoting diversity and inclusion initiatives.
- Managed benefits administration for a diverse workforce, ensuring compliance and accuracy.
- Managed employee relations issues proactively, fostering a harmonious work environment where conflicts were resolved quickly and fairly.
- Assisted in the development of policies and procedures that upheld company values while adhering to applicable laws and regulations.
- Streamlined HR operations by implementing efficient processes and procedures.
- Conducted thorough investigations into employee concerns, resulting in improved workplace relationships.
Customer Relationship Executive
TATA AIA
04.2018 - 05.2019
- Facilitated timely response to customer inquiries through effective coordination with internal departments and external partners.
- Conducted regular follow-ups with customers to ensure the highest level of satisfaction and address any potential issues proactively.
- Contributed to customer retention efforts by resolving complex issues promptly and professionally.
- Coordinated special events and promotions aimed at expanding the customer base and enhancing overall brand visibility.
- Provided comprehensive training for new hires, resulting in faster acclimation periods and higher performance standards across the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
MBA - Business Management - Human Resources
Reva University
Bengaluru11-2021
BBA - Business Management
Ramaiah Institute of Business Studies
Bengaluru03-2018
Skills
- Excellent Communication
- People Management
- Leadership
- Business Management
- Training and developmental
- Human Resource Analytics
- HCM tool
- HireRight
- BGV tool
- Workday
- Concur
- Microsoft Office
- Remedy
- Oracle Service Cloud
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Professional Working
Tamil
Limited Working
Timeline
Human Resources Operations Specialist
Oracle Corporation
01.2022 - 12.2024
Customer Relationship Executive
TATA AIA
04.2018 - 05.2019
MBA - Business Management - Human Resources
Reva University
BBA - Business Management
Ramaiah Institute of Business Studies
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