Jeena Paul
Scarborough,Canada
Summary
Experienced GIS Engineer and Technical Support Specialist with a strong foundation in Geographic Information Systems (GIS), server administration, and customer service. Proficient in spatial data analysis and mapping software, such as ArcGIS, with a focus on data accuracy, quality, and workflow optimization. Skilled in configuring, managing, and troubleshooting GIS applications and Linux-based server environments for seamless integration and operational continuity. Adept at providing prompt technical support and resolving complex issues for user satisfaction and effective system functionality. Demonstrated ability to lead and mentor team members, fostering a collaborative environment and promoting high standards in customer service. Possess a strong understanding of geospatial concepts and techniques, including geocoding, Georeferencing, and data conversion for accurate spatial representation. Experienced in server security and maintenance, with knowledge of security protocols, backup solutions, and performance tuning. Proven track record in customer service, adept at managing high volumes of inquiries and complaints while maintaining positive client relationships. Excellent communication, problem-solving, and interpersonal skills. Committed to delivering a high-quality customer experience and operational efficiency.
Overview
8
8
years of professional experience
Work History
Server Administrator Trainee
IPSR Solutions Ltd
03.2024 - 09.2024
- Create, view, and edit text files, Manage local users and groups, Control access to files, Monitor and manage Linux processes, Control services and daemons
- Configure and secure SSH, Analyze and store logs, Manage networking, Archive and transfer files, Install and update software packages
- Access Linux file systems, Analyze servers and get support, improve command line productivity, Schedule future tasks
- Tune system performance, Manage SELinux security, Manage logical volumes, Access network-attached storage
- Control the boot process, Manage network security, Install Red Hat Enterprise Linux, Run Containers
- Setting up, configuring, and maintaining physical and virtual servers, typically using Linux or Windows Server environments
- Assist with installing and configuring server operating systems, applications, and software updates
- Learn how to monitor server performance using tools like Nagios or Zabbix to ensure servers run smoothly and efficiently
- Support in managing user accounts, setting permissions, and controlling access to server resources, such as files and applications, using Active Directory or LDAP
- Assist in implementing security protocols to protect servers from unauthorized access, including firewall configuration, patch management, and enforcing security policies
- Support in setting up backup schedules and performing regular backups to ensure data integrity and availability
- Assist with disaster recovery planning and testing to ensure that systems can be restored quickly in case of failure
- Help create and maintain documentation for server configurations, procedures, and troubleshooting steps to ensure consistency in server management
Shift Manager
Mcdonalds
10.2019 - 09.2024
- Company Overview: Canada
- Supervised shift operations to ensure smooth workflow and meet restaurant standards in customer service, food quality, and cleanliness
- Provided team members with on-the-job training, guidance, and support, promoting a collaborative and productive work environment
- Managed cash registers, balanced tills, and ensured accurate handling of cash, credit, and mobile transactions, adhering to company policies for secure deposit management
- Monitored inventory levels, placed orders for supplies, and managed stock rotation to ensure product availability and minimize waste
- Enforced food safety, sanitation, and quality control procedures, ensuring compliance with local health regulations and company standards
- Led by example in delivering excellent customer service, and handling guest inquiries and complaints promptly to maximize satisfaction
- Analyzed sales data and shift performance metrics to drive profitability, identify improvement areas, and support business growth objectives
- Conducted daily shift handovers, maintained detailed records, and communicated important updates to ensure consistent operations across shifts
- Ensured team compliance with safety protocols and provided training on health, hygiene, and emergency procedures to promote a safe workplace
- Canada
Customer support Associate
Softsauce Software Solutions
01.2018 - 07.2019
- By reviewing customer applications, financial statements, and bank data, assess the best-suited products or services, enhancing targeted sales strategies
- Evaluate lending ratios and use insights to recommend the most suitable solutions, building trust and increasing the likelihood of successful sales
- Streamline product application and issuance, ensuring compliance while making the process customer-friendly to drive successful closures
- Maintain regular client communication to enhance their understanding of product features, fostering stronger client relationships and cross-selling opportunities
- Efficiently handle customer questions and concerns regarding product terms and features, positioning yourself as a trusted advisor and promoting loyalty
- Work closely with other teams to refine sales approaches, improving process efficiency and increasing customer satisfaction
Jr. GIS Engineer
Geodesy Centre For Science And Technology Pvt. Ltd. (GCST)
07.2016 - 01.2018
- Produced data layers, maps, tables and reports using spatial analysis procedures and Geographic Information Systems (GIS) technology, equipment and systems
- Analyzed, configured and troubleshooted applications
- Prepared training materials for, and made presentations to, Geographic Information Systems (GIS) users
- Provided technical expertise in Geographic Information Systems (GIS) technology to clients and users
- Reviewed existing or incoming data for currency, accuracy, usefulness, quality or completeness of documentation
- Conducted GIS data conversion tasks, transforming geographic data to ensure compatibility and accessibility across various platforms
- Analyzed GIS datasets to derive meaningful insights, patterns, and relationships for informed decision-making processes
- Performed georeferencing activities, assigning real-world coordinates to digital spatial data for accurate mapping and analysis
- Executed digitization processes, converting analog geographic information into digital format for integration into GIS systems
- Geocoded risk locations by converting textual addresses into geographic coordinates, facilitating the identification and mapping of potential hazard areas
- Prepared maps by compiling and organizing geographic data, selecting appropriate cartographic elements, and designing visually informative representations for various purposes
- Proficiently searched and retrieved GIS data from internet sources, utilizing specialized databases and online repositories to obtain relevant datasets for projects
Education
Post Graduation - Mobile Application design and development
Lambton College
Toronto, ON01.2021
Bachelor’s - Computer Science
Mahendra Engineering College For Women
India01.2015
Skills
- Scripting languages
- Operating systems
- Software installation
- Complaint resolution
- Performance tuning
- Load balancing
- Firewall configuration
- Network administration
- Server monitoring
Timeline
Server Administrator Trainee
IPSR Solutions Ltd
03.2024 - 09.2024
Shift Manager
Mcdonalds
10.2019 - 09.2024
Customer support Associate
Softsauce Software Solutions
01.2018 - 07.2019
Jr. GIS Engineer
Geodesy Centre For Science And Technology Pvt. Ltd. (GCST)
07.2016 - 01.2018
Post Graduation - Mobile Application design and development
Lambton College
Bachelor’s - Computer Science
Mahendra Engineering College For Women
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