JEEL M PATEL

• Customer Service: Delivered exceptional service to an average of five customers per shift, ensuring a positive dining experience through friendly and efficient interactions.

• Order Management: Accurately took and processed customer orders using the POS system, ensuring timely and correct delivery of food and beverages.
• Menu Knowledge: Provided detailed descriptions of menu items and made recommendations based on customer preferences, leading to a 85% increase in upselling.
• Training: Assisted in training new servers on cafe procedures, customer service standards, and POS system operations.
• Guest Interaction: Greeted and seated guests, provided menus, and answered questions about food and drink options, enhancing the overall dining experience.
• Cash Handling: Processed transactions, handled cash and credit card payments, and balanced the register at the end of each shift.
• Event Support: Assisted with the setup and service of special events and private parties, ensuring a high level of service for all guests.

• Team Collaboration: Worked closely with kitchen and bar staff to ensure seamless service and timely food preparation, contributing to a 96% improvement in service speed.
• Conflict Resolution: Addressed and resolved customer complaints or issues with professionalism and empathy, maintaining a positive atmosphere and customer satisfaction.
• Cleanliness and Hygiene: Maintained a clean and organized dining area, including tables, floors, and restrooms, adhering to food safety and hygiene standards.
• Inventory Assistance: Helped manage inventory by tracking stock levels and notifying management of any shortages or needed supplies.