Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeel Jani

Toronto,ON

Summary

Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Fraud Prevention Analyst

Nordia Inc.
09.2023 - Current
  • Prevent, investigate, and resolve fraudulent activity on customer accounts.
  • Ensure compliance with service level agreements and perform validation of mobility products.
  • Supports collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
  • Documents actions and information found throughout the investigation to develop and maintain account/case files.
  • Analyzes data and information to provide insights and recommendations.
  • Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate, and determine required actions.
  • At all times, provide a courteous and quality service during your interactions with the customer.



IT Technician

04.2022 - 08.2022
  • Experience in installation and maintenance of hardware such as servers, printers, projectors.
  • Worked on ticket management system involving issues related to Office 365, asset management.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Assisted in development of system security protocols.
  • Diagnosed and troubleshot hardware, software and network issues.

Software Developer Intern

Silverwing Technologies PVT LTD
02.2020 - 05.2020
  • Collaborated with a team of developers to design, code, and maintain software applications, adhering to coding standards and best practices.
  • My responsibilities included writing and testing code, debugging software issues, participating in code reviews, and collaborating with team members to develop software applications.
  • Additionally, I conducted research and experiments with new technologies to support
    the development process.
  • Through this internship, I developed technical skills and gained hands-on experience
    that will prepare me for a career in software development.

Education

Postgraduate Degree - Cloud Computing

George Brown College
Toronto, ON
03.2023

Postgraduate Degree - Artificial Intelligence

Durham College
Oshawa, ON
08.2022

Bachelor of Engineering - Electronics And Communications

Gujarat Technological University
07.2021

Skills

  • Data Analysis
  • Analytical and problem solving skills
  • Workflow Analysis
  • Operational Reporting
  • Risk Mitigation
  • Adaptability and Flexibility
  • Self Motivation
  • Teamwork and Collaboration

Certification

Foundations: Data, Data, Everywhere (Google)

I have earned the Data, Data, Everywhere from coursera by Google which validates my knowledge understanding key concepts involved in data analytics including data, data analysis, and data ecosystems.


Ask Questions to Make Data-Driven Decisions(Google)

I have earned the Ask Questions to Make Data-Driven Decisions from coursera by Google which validates my understanding how to clean and organize data for analysis, and complete analysis and calculations using and tools like MS Excel.




Timeline

Fraud Prevention Analyst

Nordia Inc.
09.2023 - Current

IT Technician

04.2022 - 08.2022

Software Developer Intern

Silverwing Technologies PVT LTD
02.2020 - 05.2020

Postgraduate Degree - Cloud Computing

George Brown College

Postgraduate Degree - Artificial Intelligence

Durham College

Bachelor of Engineering - Electronics And Communications

Gujarat Technological University

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