Open To Work
JEELISA BRITTANY ANTROBUS
Ajax,Canada
Summary
A highly organized and results-driven administrative professional with over 10 years of experience in customer service, case coordination and office administration within fast-paced, high-pressure environments. Demonstrates sound judgment, discretion and diplomacy when handling sensitive and confidential matters. Skilled in managing multiple priorities, supporting executive operations and delivering exceptional client service. Proficient in Microsoft Office Suite, CRM systems and administrative process improvement. Accommodating Customer Support Specialist with a documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
Overview
18
18
years of professional experience
Work History
Customer Care Representative
Eurofase Inc.
Richmond Hill, Canada
01.2019 - Current
- Provide professional front-line support, resolving complex inquiries while exercising discretion and confidentiality.
- Manage high-volume communications via phone and email, ensuring timely and accurate responses.
- Maintain detailed case documentation within CRM/ERP systems to ensure data accuracy and compliance.
- Analyze customer concerns and implement effective problem-resolution strategies.
- Coordinate cross-departmental communication to support operational efficiency.
- Prioritize competing requests while meeting strict service-level deadlines.
Sales Associate
Marshalls
Ajax, Canada
01.2015 - 01.2019
- Delivered high-quality customer service in a fast-paced retail environment.
- Processed transactions and maintained accurate financial records.
- Supported inventory management and operational efficiency initiatives.
Office Administrator
Metris Distribution
Ajax, Canada
01.2013 - 01.2015
- Delivered comprehensive administrative support, including scheduling, correspondence, and records management.
- Maintained confidential client and financial files in accordance with company policies.
- Prepared reports, spreadsheets, and presentations using Microsoft Office Suite.
- Assisted leadership with operational coordination and workflow organization.
Patient Information Clerk
Hospital for Sick Children
Toronto, Ontario
04.2008 - 09.2008
- Greeted patients and families, providing information on services and procedures.
- Managed patient records, ensuring accuracy and confidentiality in handling sensitive information.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Assisted medical staff by preparing necessary documentation for patient care activities.
- Responded to inquiries via phone and in-person, addressing concerns promptly and professionally.
- Organized data entry of client records into database systems.
Education
Bachelor of Arts (Hons) - Educational Studies & Digital Technology
Ontario Tech University
Advanced Diploma - Business Administration – Marketing
Centennial College
Skills
- Administrative Support & Executive Assistance
- Constituency casework and client advocacy
-Case management and file documentation
-Confidential records management
-Calendar and inbox management
-Policy interpretation and compliance
-Analytical and problem-solving skills
-Stakeholder and public relations
-Multitasking in high-pressure environments
-Software Proficiency
-Microsoft Office (Word, Excel, PowerPoint, Outlook)
-CRM and ERP systems(Microsoft Dynamics NAV)
-Communication Skills
-Written and verbal communication
-Tact, diplomacy, and professional judgment
-Adaptability and flexibility
-Multitasking and organization
-Customer account management
-Product knowledge
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkGig WorkLocation Preference
RemoteHybridOn-SiteSalary Range
$61000/yr - $200000/yrTimeline
Customer Care Representative
Eurofase Inc.
01.2019 - Current
Sales Associate
Marshalls
01.2015 - 01.2019
Office Administrator
Metris Distribution
01.2013 - 01.2015
Patient Information Clerk
Hospital for Sick Children
04.2008 - 09.2008
Bachelor of Arts (Hons) - Educational Studies & Digital Technology
Ontario Tech University
Advanced Diploma - Business Administration – Marketing
Centennial College