Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jeel Patel

Jeel Patel

Halifax

Summary

Earned a Business Administration Bachelor's degree with a Management and a Marketing concentration. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

4
4
years of professional experience

Work History

CUSTOMER SERVICE AUTOMOTIVE ADVISOR

Concentrix
04.2023 - 11.2023
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Evaluated data to identify trends and determine customer service needs.
  • Completed data entry tasks with accuracy and efficiency.
  • Reduced response times by implementing an efficient follow-up system for outstanding cases.
  • Tracked customer service cases and updated service software with customer information.


OPERATIONS ASSISTANT (CONTRACT JOB)

Dynamite
10.2022 - 02.2023
  • Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
  • Supervised supply and mobility operations.
  • Increased efficiency with thorough record-keeping of operational documents, including invoices, purchase orders, and shipping documentation.
  • Created price tags and merchandise signs for new items.
  • Solved problems timely and effectively, ensuring customer satisfaction.

GUEST EXPERIENCE AMBASSADOR (CONTRACT JOB)

Muir
06.2022 - 09.2022
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Contributed to positive guest feedback by maintaining a welcoming and organized front desk area.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Maintained accurate and up-to-date records of guest information.
  • Handled customer complaints to satisfy and retain guests.

CASHIER

Atlantic Superstar
10.2021 - 04.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers complete purchases, locate items, and join reward programs.

SANDWICH ARTIST / SUPERVISOR

Subway
08.2019 - 10.2021
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Expedited order processing for increased efficiency in high-volume periods.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.

Education

BBA -

Mount Saint Vincent University
Halifax, NS
12.2022

Skills

  • Supervision & Leadership
  • Problem-Solving
  • Customer service
  • Strong work ethic and team skill
  • Organizational knowledge
  • Presentations and Public Speaking

Languages

English
Native or Bilingual

Timeline

CUSTOMER SERVICE AUTOMOTIVE ADVISOR

Concentrix
04.2023 - 11.2023

OPERATIONS ASSISTANT (CONTRACT JOB)

Dynamite
10.2022 - 02.2023

GUEST EXPERIENCE AMBASSADOR (CONTRACT JOB)

Muir
06.2022 - 09.2022

CASHIER

Atlantic Superstar
10.2021 - 04.2022

SANDWICH ARTIST / SUPERVISOR

Subway
08.2019 - 10.2021

BBA -

Mount Saint Vincent University

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Jeel Patel