Jeel Barot
Edmonton,AB
Summary
Proactive and customer-focused professional with over 5 years of experience in customer service, administrative coordination, and data management. Skilled in conflict resolution, program coordination, and client relationship management. Adept at handling inquiries, managing databases, and collaborating with stakeholders to enhance service delivery and operational efficiency. Known for strong organizational, problem-solving, and communication skills, with a proven track record of fostering positive client experiences and streamlining processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
HGS, Canada
12.2023 - Current
- Address customer inquiries for billing and provide solutions professionally.
- Maintain accurate customer records by updating account information.
- Handle telephone inquiries promptly, reducing wait times and ensuring client satisfaction.
- Apply extensive product knowledge to address customer needs and concerns.
- Coordinated and administered customer support programs, ensuring adherence to organizational guidelines and procedures.
- Monitored program performance metrics and identified opportunities for service improvements and program enhancements.
- Create positive client experiences by actively listening and resolving issues effectively.
Customer Service Sales Representative & Administra
Euro Circuits
06.2019 - 09.2023
- Delivered exceptional customer service by managing inquiries across multiple applications simultaneously.
- Ensured timely responses to customer calls, reducing wait times and enhancing satisfaction.
- Maintained comprehensive product knowledge to assist customers effectively.
- Provided detailed documentation of interactions for status updates and reporting.
- Performed data verification and worked with internal systems to ensure accuracy in records and service delivery.
Executive Assistant & Data Entry
Memtron
10.2018 - 05.2019
- Oversaw day-to-day administrative tasks, including correspondence and scheduling for senior leadership.
- Maintained and updated personnel records, contracts, and HR documentation.
- Facilitated communication between clients, vendors, and investors to ensure smooth operations.
- Prepared and distributed meeting minutes and supported stakeholder relations.
- Collaborated with the Public Relations team to manage compliance requirements and certifications.
- Administered company-wide programs by ensuring adherence to policies and identifying areas for process improvement.
Education
Bachelor of Engineering in Electronics & Comm -
Gujarat Technological University
India01-2018
Diploma in Electronics & Communications -
Gujarat Technological University
India01-2015
Skills
- Customer Service & Conflict Resolution
- Program Coordination & Database Management
- Proficient in Google Applications
- Performance Analytics & Reporting
- Data Entry & Call Handling
- Office Administration & Clerical Operations
- Excellent Written and Verbal Communication
- Strong Organizational and Problem-Solving Skills
Additional Information
- Familiarity with Freedom of Information Protection Act and its applications in customer data management.
- Experience in coordinating and administering programs, ensuring adherence to established guidelines and procedures.
- Proficient in monitoring program performance and identifying opportunities for service improvement and program enhancement.
- Skilled in using internal applications, including RAMS and APEX, for data management and verification tasks.
- Experience in team collaboration and managing customer-centric programs.
- Open to hybrid work arrangements with strong time management and multitasking skills.
Certification
- Data Analysis using MS Excel and Alteryx (2023) - Information Technology Centre Anand,Gujarat (www.itcmogri.org)
- SQL and Relational Database 101 - IBM Developer Skills Network
- NOSQL and Database 101 - IBM Developer Skills Network
- Pursuing General level 1 licensing - PDTC Insurance Industry training
Timeline
Customer Service Sales Representative
HGS, Canada
12.2023 - Current
Customer Service Sales Representative & Administra
Euro Circuits
06.2019 - 09.2023
Executive Assistant & Data Entry
Memtron
10.2018 - 05.2019
Bachelor of Engineering in Electronics & Comm -
Gujarat Technological University
Diploma in Electronics & Communications -
Gujarat Technological University
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